Nursing homeActive
St Joseph Residence
495 Mammoth Rd, Manchester, NH 03104603668601122 certified beds · 22 residentsNon profit - Church relatedMedicare and Medicaid
Surveys on file
3
since 2023
Deficiencies
11
● 3● 8● 0
Penalties · 3 yrs
—
none on file
Last survey
2025-12-23
Standard
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 5
Quality 3
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · New Hampshire Health Facilities Administration · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-12-23 | Standard | 120 | CMS-2567 (Care Compare) | — |
| 2024-10-31 | Standard | 130 | CMS-2567 (Care Compare) | — |
| 2023-11-08 | Standard | 130 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · New Hampshire Health Facilities Administration publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.Scope/severity FStandard
Staffing
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-02-10Record 305088-20251223-F725
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-15Record 305088-20251223-F880
F851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.Scope/severity BPaperwork
Records
Pattern; potential for minimal harm.Corrected 2026-02-10Record 305088-20251223-F851
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-16Record 305088-20241031-F658
F692Provide enough food/fluids to maintain a resident's health.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-16Record 305088-20241031-F692
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-16Record 305088-20241031-F883
F851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.Scope/severity BPaperwork
Records
Pattern; potential for minimal harm.Corrected 2024-12-16Record 305088-20241031-F851
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-12-05Record 305088-20231108-F689
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-21Record 305088-20231108-F812
F943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-12-09Record 305088-20231108-F943
F851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.Scope/severity BPaperwork
Records
Pattern; potential for minimal harm.Corrected 2024-01-03Record 305088-20231108-F851
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.22
Facility
New Hampshire
National
New Hampshire 0.78 · National 0.69
Total nurse hours per resident day5.90
Facility
New Hampshire
National
New Hampshire 3.90 · National 3.86
Weekend total nurse hours5.06
Facility
New Hampshire
National
New Hampshire 3.47 · National 3.42
Total nursing staff turnover46%
Facility
New Hampshire
National
New Hampshire 44% · National 46%
Registered nurse turnover63%
Facility
New Hampshire
National
New Hampshire 41% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | New Hampshire | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.7% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 6.0% | 4.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 5.1% | 17.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 4.8% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 31.9% | 22.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 6.0% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 11.9% | 19.0% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Bernard, Alain Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Nh Catholic Charities Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Aucoin, Lorraine Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Connors, Kelly Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Gauthier, Holly Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Laliberte, Annette Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Larochelle, Therese Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Makowski, Marlene Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Makowski, Marlene Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Rivard, Suzanne Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or New Hampshire.
No county cost figures on file for Hillsborough.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Hanover Hill Health Care Center Manchester | 0.1 mi | 2026-03-10 | 151 |
| Saint Teresa Rehabilitation & Nursing Center Manchester | 0.4 mi | 2026-04-29 | 3120 |
| Mount Carmel Rehabilitation And Nursing Center Manchester | 1.1 mi | 2025-07-24 | 160 |
| Maple Leaf Health Care Center Manchester | 1.2 mi | 2026-03-04 | 250 |
| Holy Cross Health Center Manchester | 1.5 mi | 2026-02-25 | 020 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |