Nursing homeActive
Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109603628355040 certified beds · 24 residentsNon profit - Church relatedMedicare and Medicaid
Surveys on file
3
since 2024
Deficiencies
2
● 0● 2● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-02-25
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 5
Quality 3
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · New Hampshire Health Facilities Administration · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-02-25 | Standard | 010 | CMS-2567 (Care Compare) | — |
| 2025-01-03 | Standard | 010 | CMS-2567 (Care Compare) | — |
| 2024-01-31 | Standard | 000 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · New Hampshire Health Facilities Administration publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-03-11Record 305074-20260225-F812
F868Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyScope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-29Record 305074-20250103-F868
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.78
Facility
New Hampshire
National
New Hampshire 0.78 · National 0.69
Total nurse hours per resident day4.70
Facility
New Hampshire
National
New Hampshire 3.90 · National 3.86
Weekend total nurse hours4.26
Facility
New Hampshire
National
New Hampshire 3.47 · National 3.42
Total nursing staff turnover34%
Facility
New Hampshire
National
New Hampshire 44% · National 46%
Registered nurse turnover20%
Facility
New Hampshire
National
New Hampshire 41% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | New Hampshire | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 4.8% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 9.9% | 4.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 15.1% | 17.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 0.0% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 34.9% | 22.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 4.7% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 30.0% | 19.0% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Sisters Of Holy Cross, Inc./U.S. Region Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Coulombe, Kelli Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Dinardo, Susan Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Eafrati, Jody Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Farra, Raphael Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Fraser, Stephanie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ishak, Victor Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Oliveira, Jessica Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Osiek, Stefanie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Phillips, Bonni Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Renfer, Laura Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Farra, Raphael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hoffler, Anne Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Lamarre, Marie Blanche Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Martin, Therese Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Murphy, Kelly Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Osiek, Stefanie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Sisters Of Holy Cross, Inc./U.S. Region Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or New Hampshire.
No county cost figures on file for Hillsborough.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Villa Crest Nursing And Retirement Center Manchester | 1.2 mi | 2025-07-31 | 050 |
| St Joseph Residence Manchester | 1.5 mi | 2025-12-23 | 380 |
| Hanover Hill Health Care Center Manchester | 1.5 mi | 2026-03-10 | 151 |
| Saint Teresa Rehabilitation & Nursing Center Manchester | 2.0 mi | 2026-04-29 | 3120 |
| Mount Carmel Rehabilitation And Nursing Center Manchester | 2.6 mi | 2025-07-24 | 160 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |