Nursing homeActive
Whispering Pines Nursing & Rehab Center
523 Country Club Drive, Fayetteville, NC 28301910488071186 certified beds · 70 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2022
Deficiencies
3
● 0● 2● 1
Penalties · 3 yrs
$8,512
1 fine
Last survey
2025-04-17
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 5
Staffing 4
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · North Carolina Division of Health Service Regulation · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-04-17 | Standard | 000 | CMS-2567 (Care Compare) | — |
| 2024-02-16 | Standard | 011 | CMS-2567 (Care Compare) | — |
| 2022-10-14 | Standard | 010 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · North Carolina Division of Health Service Regulation publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2023-09-08Record 345348-20240216-F689
F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-01Record 345348-20240216-F867
F636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-28Record 345348-20221014-F636
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2024-02-16 | Civil money penalty | $8,512 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.40
Facility
North Carolina
National
North Carolina 0.61 · National 0.69
Total nurse hours per resident day4.34
Facility
North Carolina
National
North Carolina 3.83 · National 3.86
Weekend total nurse hours3.52
Facility
North Carolina
National
North Carolina 3.40 · National 3.42
Total nursing staff turnover41%
Facility
North Carolina
National
North Carolina 49% · National 46%
Registered nurse turnover29%
Facility
North Carolina
National
North Carolina 46% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | North Carolina | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 7.2% | 5.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 2.4% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 15.6% | 14.0% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.6% | 2.3% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 20.4% | 15.6% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 11.0% | 7.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 6.6% | 21.3% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Noah K Duncan Fam Tr Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Pagan, Jessica Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Boyette, Barbara Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Fontaine, Michelle Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gilliam, Robert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gilliam, Robert Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Gilliam, Robert Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Schmidlin, James Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Schroeder, Teresa Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
Part of a chain
Century Care Management — 7 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or North Carolina.
No county cost figures on file for Cumberland.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Woodlands Nursing & Rehabilitation Center Fayetteville | 1.9 mi | 2025-08-08 | 060 |
| Highland House Rehabilitation and Healthcare Fayetteville | 2.1 mi | 2026-03-13 | 1110 |
| Haymount Rehabilitation & Nursing Center, Inc. Fayetteville | 3.0 mi | 2025-05-01 | 000 |
| Bethesda Health Care Facility Eastover | 4.2 mi | 2026-02-12 | 040 |
| Village Green Health and Rehabilitation Fayetteville | 4.8 mi | 2026-05-13 | 150 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |