Nursing homeActive
Royal Park Rehabilitation & Health Center
2700 Roal Commons Lane, Matthews, NC 281057048496990169 certified beds · 143 residentsFor profit - Limited Liability companyMedicare and Medicaid
Surveys on file
6
since 2023
Deficiencies
25
● 1● 20● 4
Penalties · 3 yrs
$39,811
2 fines
Last survey
2025-12-05
Standard
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 2
Staffing 2
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · North Carolina Division of Health Service Regulation · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-12-05 | Standard | 161 | CMS-2567 (Care Compare) | — |
| 2024-08-08 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2024-06-07 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-03-25 | Complaint | 043 | CMS-2567 (Care Compare) | — |
| 2023-10-04 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2023-03-10 | Standard | 050 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · North Carolina Division of Health Service Regulation publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity GHarm
Care planning
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-12-16Record 345026-20251205-F690
F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F693
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F755
F759Ensure medication error rates are not 5 percent or greater.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F759
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F804
F806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F806
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-16Record 345026-20251205-F812
F641Ensure each resident receives an accurate assessment.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2025-12-16Record 345026-20251205-F641
F554Allow residents to self-administer drugs if determined clinically appropriate.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-13Record 345026-20240808-F554
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-13Record 345026-20240808-F880
F602Protect each resident from the wrongful use of the resident's belongings or money.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-02Record 345026-20240607-F602
F679Provide activities to meet all resident's needs.Scope/severity HHarm
Care planning
Pattern; actual harm that is not immediate jeopardy.Corrected 2024-04-11Record 345026-20240325-F679
F687Provide appropriate foot care.Scope/severity GHarm
Care planning
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-04-11Record 345026-20240325-F687
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity JHarm
Care planningFalls
Isolated; immediate jeopardy to resident health or safety.Corrected 2024-02-17Record 345026-20240325-F689
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-04-11Record 345026-20240325-F656
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-04-11Record 345026-20240325-F804
F810Provide special eating equipment and utensils for residents who need them and appropriate assistance.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-04-11Record 345026-20240325-F810
F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-04-11Record 345026-20240325-F867
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-10-11Record 345026-20231004-F755
F760Ensure that residents are free from significant medication errors.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-10-11Record 345026-20231004-F760
F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-03Record 345026-20230310-F688
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-04-03Record 345026-20230310-F804
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-04-03Record 345026-20230310-F812
F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-04-03Record 345026-20230310-F867
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-03Record 345026-20230310-F880
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2025-12-05 | Civil money penalty | $23,010 | CMS · Penalties |
| 2024-03-25 | Civil money penalty | $16,801 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.37
Facility
North Carolina
National
North Carolina 0.61 · National 0.69
Total nurse hours per resident day3.47
Facility
North Carolina
National
North Carolina 3.83 · National 3.86
Weekend total nurse hours3.10
Facility
North Carolina
National
North Carolina 3.40 · National 3.42
Total nursing staff turnover46%
Facility
North Carolina
National
North Carolina 49% · National 46%
Registered nurse turnover31%
Facility
North Carolina
National
North Carolina 46% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | North Carolina | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 3.4% | 5.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.0% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 5.4% | 14.0% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.8% | 2.3% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 14.2% | 15.6% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 6.4% | 7.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 21.3% | 21.3% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Long Term Care Management Services LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Calcutt, Joseph Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Clements, Thad Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| James, Nicola Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Mcneill, John Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Mcneill, Ronald Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Wilson, Jeffrey Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Calcutt, Joseph Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Clements, Thad Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| James, Nicola Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| John A Mcneill Jr 2012 Irrv Tr Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| John A Mcneill Jr 2012 Irrv Tr Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Liberty Healthcare Group LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Liberty Healthcare Group LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Liberty Real Properties, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Liberty Real Properties, LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Mcneill, John Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Mcneill, Robert Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Mcneill, Ronald Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Miller, Robert Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Miller, Robert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Miller, Robert Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Oliver, Anna Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Purvis, Jenny Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Ronald B. And Cynthia J. Mcneill 2013 Irrevocable Trust Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ronald B. And Cynthia J. Mcneill 2013 Irrevocable Trust Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Wilson, Jeffrey Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Wilson, Jeffrey Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Part of a chain
Liberty Senior Living — 37 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or North Carolina.
No county cost figures on file for Mecklenburg.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Willowbrooke Court SC Ctr at Matthews Glen Matthews | 0.0 mi | 2025-07-08 | 150 |
| Matthews Health & Rehab Center Matthews | 2.1 mi | 2026-04-16 | 4142 |
| Lake Park Nursing and Rehabilitation Center Indian Trail | 4.2 mi | 2026-01-22 | 492 |
| Brookdale Carriage Club Providence Charlotte | 5.3 mi | 2026-05-07 | 290 |
| Redwood Health & Rehab Charlotte | 6.8 mi | 2026-06-23 | 2160 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |