Nursing homeActive
Heritage Manor West
7060 Cottonwood Blvd, Shreveport, LA 711293186861400140 certified beds · 112 residentsFor profit - Limited Liability companyMedicare and Medicaid
Surveys on file
4
since 2024
Deficiencies
17
● 0● 17● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-03-11
Standard
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 3
Staffing 3
Quality 1
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Louisiana Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-03-11 | Standard | 080 | CMS-2567 (Care Compare) | — |
| 2025-01-08 | Standard | 050 | CMS-2567 (Care Compare) | — |
| 2024-12-10 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2024-01-10 | Standard | 020 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Louisiana Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F628
F640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F640
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F656
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F657
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F677
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F698
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F755
F924Put firmly secured handrails on each side of hallways.Scope/severity DStandard
Environment
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 195447-20260311-F924
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-31Record 195447-20250108-F584
F640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-31Record 195447-20250108-F640
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-31Record 195447-20250108-F656
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-31Record 195447-20250108-F684
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-31Record 195447-20250108-F686
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-20Record 195447-20241210-F677
F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-20Record 195447-20241210-F693
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-02-08Record 195447-20240110-F695
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-02-08Record 195447-20240110-F698
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.35
Facility
Louisiana
National
Louisiana 0.30 · National 0.69
Total nurse hours per resident day3.80
Facility
Louisiana
National
Louisiana 3.73 · National 3.86
Weekend total nurse hours3.36
Facility
Louisiana
National
Louisiana 3.18 · National 3.42
Total nursing staff turnover43%
Facility
Louisiana
National
Louisiana 48% · National 46%
Registered nurse turnover36%
Facility
Louisiana
National
Louisiana 42% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Louisiana | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 6.0% | 5.6% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.5% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 9.7% | 22.7% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 3.7% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 15.2% | 17.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 7.9% | 5.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 17.4% | 23.2% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Act Investments, LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 15% | — | — |
| Lena Heritage LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 85% | — | — |
| Beebe, Nancy Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 14% | — | — |
| David & Felicia Stallard Child Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 5% | — | — |
| Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 5% | — | — |
| Gerard And Alison Danos Childrens Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Joseph & Alison Sadler Children Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Sadler, Joseph Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 14% | — | — |
| Stallard, David Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 14% | — | — |
| Account Management Services Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Administrative Systems Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Beebe, Bobby Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Beebe, Elton Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Garcia, Gloria Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lena Heritage LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pathway Management Of Louisiana LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Providence Care LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Provider Professional Services Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Savoy, Kirk Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Singh, Krishna Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Stallard, David Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Tristar Rehab Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Account Management Services Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Administrative Systems Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Aria Care Management LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Beebe, Bobby Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Beebe, Elton Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Beebe, Nancy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lena Heritage LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Pathway Management Of Louisiana LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Pharmaceutical Consulting Services Of America LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Providence Care LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Provider Professional Services Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Qsst Tr For Alison Beebe Sadler Danos And Her Descendants Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Qsst Tr For Felicia Beebe Stallard And Her Descendants Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Savoy, Kirk Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Singh, Krishna Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Stallard, David Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Tristar Rehab Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Verdin Enterprises, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Westwood Manor Nursing & Rehabilitation LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
The Beebe Family — 48 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Louisiana.
No county cost figures on file for Caddo.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| The Guest House Skilled Nursing and Rehabilitation Shreveport | 4.1 mi | 2026-06-04 | 0354 |
| Heritage Manor South Shreveport | 4.5 mi | 2026-04-01 | 0170 |
| Southern Hills Healthcare And Rehabilitation Shreveport | 4.4 mi | 2026-04-15 | 0154 |
| The Bradford Skilled Nursing And Rehabilitation Shreveport | 4.5 mi | 2026-03-26 | 0210 |
| Southern Oaks Nursing & Rehabilitation Center Shreveport | 5.1 mi | 2025-05-21 | 094 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |