Nursing homeActive
Heritage Manor South
9712 Mansfield Road, Shreveport, LA 711183186872080145 certified beds · 108 residentsFor profit - Limited Liability companyMedicare and Medicaid
Surveys on file
6
since 2023
Deficiencies
17
● 0● 17● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-04-01
Complaint
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 4
Staffing 3
Quality 2
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Louisiana Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-04-01 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2026-01-14 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2025-12-11 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-07-22 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2024-10-30 | Standard | 070 | CMS-2567 (Care Compare) | — |
| 2023-11-29 | Standard | 040 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Louisiana Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-29Record 195408-20260401-F656
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-20Record 195408-20260114-F641
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-02-20Record 195408-20260114-F677
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Correction not yet recordedRecord 195408-20251211-F689
F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-08-22Record 195408-20250722-F585
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-08-22Record 195408-20250722-F656
F582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F582
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F656
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F684
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F689
F700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F700
F757Ensure each resident’s drug regimen must be free from unnecessary drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F757
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-14Record 195408-20241030-F758
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-01-12Record 195408-20231129-F578
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-12Record 195408-20231129-F656
F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-01-12Record 195408-20231129-F693
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-01-12Record 195408-20231129-F695
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.32
Facility
Louisiana
National
Louisiana 0.30 · National 0.69
Total nurse hours per resident day3.72
Facility
Louisiana
National
Louisiana 3.73 · National 3.86
Weekend total nurse hours3.04
Facility
Louisiana
National
Louisiana 3.18 · National 3.42
Total nursing staff turnover50%
Facility
Louisiana
National
Louisiana 48% · National 46%
Registered nurse turnover38%
Facility
Louisiana
National
Louisiana 42% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Louisiana | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.2% | 5.6% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 2.9% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 22.4% | 22.7% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.7% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 13.4% | 17.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 4.6% | 5.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 15.8% | 23.2% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Act Investments, LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 15% | — | — |
| Medico LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 85% | — | — |
| David & Felicia Stallard Child Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 5% | — | — |
| Gerard And Alison Danos Childrens Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Joseph & Alison Sadler Children Tr Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Account Management Services Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Administrative Systems Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Banaka, Jacob Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bass, Pat Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Beebe, Bobby Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Beebe, Elton Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Irby, Frances Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Medico LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pathway Management Of Louisiana LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pathway South LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Providence Care LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Provider Professional Services Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Stallard, David Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Tristar Rehab Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Account Management Services Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Administrative Systems Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Alisons 2016 Fam Tr No 2 Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Aria Care Management LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Banaka, Jacob Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Bass, Pat Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Beebe 2013 Childrens Tr Ng Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Beebe, Bobby Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Felicias 2016 Fam Tr No 2 Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lecc Opelousas LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lecc Shreveport LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Louisiana Extended Care Centers LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Parkinson, Toni Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Pathway Management Of Louisiana LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Pharmaceutical Consulting Services Of America LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Providence Care LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Provider Professional Services Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Qsst Tr For Alison Beebe Sadler Danos And Her Descendants Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Stallard, David Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Tristar Rehab Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Verdin Enterprises, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
The Beebe Family — 48 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Louisiana.
No county cost figures on file for Caddo.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| The Guest House Skilled Nursing and Rehabilitation Shreveport | 1.3 mi | 2026-06-04 | 0354 |
| The Bradford Skilled Nursing And Rehabilitation Shreveport | 1.9 mi | 2026-03-26 | 0210 |
| Southern Hills Healthcare And Rehabilitation Shreveport | 2.0 mi | 2026-04-15 | 0154 |
| Garden Park Nursing & Rehab CTR, LLC Shreveport | 3.9 mi | 2025-09-10 | 0120 |
| Heritage Manor West Shreveport | 4.5 mi | 2026-03-11 | 0170 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |