Nursing homeActive
Haven Of Lake Havasu
2781 Osborne Drive, Lake Havasu City, AZ 864069285055552104 certified beds · 81 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
9
since 2022
Deficiencies
27
● 0● 25● 2
Penalties · 3 yrs
$8,018
1 fine
Last survey
2026-04-20
Complaint
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 1
Staffing 2
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Arizona Department of Health Services · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-04-20 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-04-01 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-02-14 | Standard | 061 | CMS-2567 (Care Compare) | — |
| 2024-12-02 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-10-17 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2024-08-20 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-06-11 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2023-07-27 | Standard | 090 | CMS-2567 (Care Compare) | — |
| 2022-06-09 | Standard | 050 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Arizona Department of Health Services publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-06-08Record 035240-20260420-F600
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-05-07Record 035240-20250401-F600
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-04-07Record 035240-20250214-F689
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F578
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F656
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F677
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F812
F814Dispose of garbage and refuse properly.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-07Record 035240-20250214-F814
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-24Record 035240-20241202-F689
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-11-25Record 035240-20241017-F600
F660Plan the resident's discharge to meet the resident's goals and needs.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-30Record 035240-20240820-F660
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-07-25Record 035240-20240611-F600
F606Not hire anyone with a finding of abuse, neglect, exploitation, or theft.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F606
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F657
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F658
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F677
F679Provide activities to meet all resident's needs.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F679
F680Ensure the activities program is directed by a qualified professional.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F680
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F684
F697Provide safe, appropriate pain management for a resident who requires such services.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F697
F727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.Scope/severity DStandard
Staffing
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-30Record 035240-20230727-F727
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-07-24Record 035240-20220609-F641
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-07-24Record 035240-20220609-F658
F685Assist a resident in gaining access to vision and hearing services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-07-24Record 035240-20220609-F685
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-07-24Record 035240-20220609-F686
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-07-24Record 035240-20220609-F689
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2024-10-17 | Civil money penalty | $8,018 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.66
Facility
Arizona
National
Arizona 0.70 · National 0.69
Total nurse hours per resident day3.37
Facility
Arizona
National
Arizona 3.97 · National 3.86
Weekend total nurse hours3.06
Facility
Arizona
National
Arizona 3.50 · National 3.42
Total nursing staff turnover53%
Facility
Arizona
National
Arizona 45% · National 46%
Registered nurse turnover60%
Facility
Arizona
National
Arizona 44% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Arizona | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.4% | 4.4% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.1% | 2.1% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 1.7% | 10.6% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.1% | 1.2% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 3.1% | 10.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 9.1% | 5.3% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 16.9% | 21.0% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Espinosa, Stephanie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Fragoso, Lindsay Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Health Group Management LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Longhurst, Stock Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ong-Veloso, Angelo Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ponithieux, Kimberly Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Robertson, Brett Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Samuelian, Robert Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Samuelian, Spencer Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Samuelian, Stephen Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Seastrand, Jason Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| West, Christian Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Yentes, Cameron Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Espinosa, Stephanie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Fragoso, Lindsay Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Haven Health Properties LLC Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Haven Health Properties LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Haven Lake Havasu Real Estate LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Haven Lake Havasu Real Estate LLC Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Health Group Management LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Longhurst, Stock Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ong-Veloso, Angelo Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ponithieux, Kimberly Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Robertson, Brett Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Robertson, Brett Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Samuelian, Robert Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Samuelian, Robert Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Samuelian, Spencer Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Samuelian, Spencer Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Samuelian, Stephen Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Samuelian, Stephen Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Seastrand, Jason Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Seastrand, Jason Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| West, Christian Individual | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| West, Christian Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Yentes, Cameron Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Haven Health — 20 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Arizona.
No county cost figures on file for Mohave.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Havasu Nursing Center Lake Havasu City | 1.8 mi | 2025-09-04 | 090 |
| The Legacy Rehab & Care Center Bullhead City | 46.5 mi | 2026-05-15 | 020 |
| Desert Highlands Care Center Kingman | 52.8 mi | 2025-07-31 | 0190 |
| The Gardens Rehab & Care Center Kingman | 52.9 mi | 2026-01-08 | 080 |
| The Lingenfelter Center Kingman | 53.0 mi | 2026-04-08 | 0180 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |