Nursing homeActive
Norwich Springs Health Campus
4680 Library Way, Hilliard, OH 43026614363183354 certified beds · 51 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
6
since 2021
Deficiencies
19
● 0● 19● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-06-11
Complaint
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 4
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Ohio Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-06-11 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2026-03-30 | Standard | 060 | CMS-2567 (Care Compare) | — |
| 2025-10-14 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-05-30 | Standard | 090 | CMS-2567 (Care Compare) | — |
| 2023-12-06 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2021-12-21 | Standard | 000 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Ohio Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-07-03Record 366492-20260611-F684
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F550
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F684
F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F688
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F695
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F880
F881Implement a program that monitors antibiotic use.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-17Record 366492-20260330-F881
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-11-13Record 366492-20251014-F686
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F655
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F656
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F689
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F690
F700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F700
F760Ensure that residents are free from significant medication errors.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F760
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F761
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F880
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-28Record 366492-20240530-F883
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-27Record 366492-20231206-F677
F760Ensure that residents are free from significant medication errors.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-27Record 366492-20231206-F760
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.14
Facility
Ohio
National
Ohio 0.64 · National 0.69
Total nurse hours per resident day4.16
Facility
Ohio
National
Ohio 3.69 · National 3.86
Weekend total nurse hours3.59
Facility
Ohio
National
Ohio 3.28 · National 3.42
Total nursing staff turnover47%
Facility
Ohio
National
Ohio 49% · National 46%
Registered nurse turnover21%
Facility
Ohio
National
Ohio 44% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Ohio | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 4.4% | 3.4% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 6.5% | 3.2% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 0.0% | 8.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.3% | 0.4% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 9.8% | 5.3% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 9.1% | 6.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 9.0% | 25.5% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Continental Merger Sub LLC Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 29% | — | — |
| Corbin, Kathy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Fightmaster, Lisa Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Moore, Noah Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pietrowski, Cristina Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| American Healthcare Reit Holdings LP Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| American Healthcare Reit Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Barney, Leigh Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Conner, Gregory Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Continental Merger Sub LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Davis, David Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Gahc3 Trilogy Jv LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Gahc4 Trilogy Jv LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mcnamara, Donald Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Mehaffey, Todd Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Miller, Daniel Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Moore, Noah Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Pietrowski, Cristina Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Prosky, Danny Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Trilogy Investors LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Trilogy Management Services LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Trilogy Real Estate Investment Trust Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Trilogy Reit Holdings LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Willhite, Gabriel Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
Part of a chain
Trilogy Health Services — 123 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Ohio.
No county cost figures on file for Franklin.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Darby Glenn Nursing And Rehabilitation Center Hilliard | 1.1 mi | 2026-02-10 | 0130 |
| Trueman Pointe Care Center Hilliard | 1.2 mi | 2026-05-20 | 070 |
| Mill Run Care Center Hilliard | 1.3 mi | 2026-06-11 | 0213 |
| The Sanctuary At Tuttle Crossing Dublin | 3.2 mi | 2026-01-09 | 0201 |
| Mayfair Village Nursing Care Center Columbus | 3.0 mi | 2026-04-21 | 0390 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |