Nursing homeActive
Glenflora
5701 Fayetteville Road, Lumberton, NC 28360910739282152 certified beds · 47 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
5
since 2023
Deficiencies
4
● 1● 1● 2
Penalties · 3 yrs
$14,689
1 fine
Last survey
2026-05-28
Complaint
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 3
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · North Carolina Division of Health Service Regulation · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-05-28 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2026-02-12 | Standard | 010 | CMS-2567 (Care Compare) | — |
| 2024-12-12 | Standard | 000 | CMS-2567 (Care Compare) | — |
| 2023-12-04 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2023-08-24 | Standard | 100 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · North Carolina Division of Health Service Regulation publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity GHarm
Care planning
Isolated; actual harm that is not immediate jeopardy.Corrected 2026-05-01Record 345194-20260528-F684
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-02-23Record 345194-20260212-F812
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity JHarm
Care planningFalls
Isolated; immediate jeopardy to resident health or safety.Corrected 2023-11-02Record 345194-20231204-F689
F732Post nurse staffing information every day.Scope/severity CPaperwork
Staffing
Widespread; potential for minimal harm.Corrected 2023-09-01Record 345194-20230824-F732
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2023-12-04 | Civil money penalty | $14,689 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.40
Facility
North Carolina
National
North Carolina 0.61 · National 0.69
Total nurse hours per resident day4.60
Facility
North Carolina
National
North Carolina 3.83 · National 3.86
Weekend total nurse hours3.95
Facility
North Carolina
National
North Carolina 3.40 · National 3.42
Total nursing staff turnover54%
Facility
North Carolina
National
North Carolina 49% · National 46%
Registered nurse turnover75%
Facility
North Carolina
National
North Carolina 46% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | North Carolina | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.1% | 5.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 4.3% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 9.9% | 14.0% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 4.3% | 2.3% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 23.9% | 15.6% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 9.5% | 7.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 15.1% | 21.3% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Glenflora Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Goins, Ted Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Locklear, Austin Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Locklear, Charlene Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lsa Management Inc. Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lutheran Services For The Aging, Inc. Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Smith, Kesha Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Glenflora Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Goins, Ted Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Goins, Ted Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Herman, Richard Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Herman, Richard Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Kropp, Randall Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Locklear, Austin Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Locklear, Charlene Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lsa Management Inc. Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lutheran Services For The Aging, Inc. Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Lutheran Services For The Aging, Inc. Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lutheran Services For The Aging, Inc. Organization | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Maddry, Karen Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Maddry, Karen Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Nelson, Douglas Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Nickerson, Kirby Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Nickerson, Kirby Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Smith, Kesha Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Smith, Kesha Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Lutheran Services Carolinas — 9 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or North Carolina.
No county cost figures on file for Robeson.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Wesley Pines Retirement Community Lumberton | 2.5 mi | 2026-01-30 | 180 |
| Woodhaven Nursing Center Lumberton | 2.6 mi | 2025-08-29 | 1135 |
| The Carrolton of Lumberton Lumberton | 3.5 mi | 2026-02-19 | 0200 |
| Harborview Lumberton Lumberton | 4.4 mi | 2026-06-04 | 0190 |
| Pembroke Center Pembroke | 9.5 mi | 2026-05-21 | 1352 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |