Nursing homeActive
Heartwood
503 Heartwood Drive, Crosby, MN 56441218545850054 certified beds · 49 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2023
Deficiencies
7
● 0● 7● 0
Penalties · 3 yrs
—
none on file
Last survey
2025-07-23
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 5
Quality 2
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Minnesota Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-07-23 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2024-08-07 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2023-07-19 | Standard | 010 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Minnesota Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-08-15Record 245232-20250723-F641
F699Provide care or services that was trauma informed and/or culturally competent.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-08-15Record 245232-20250723-F699
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 245232-20240807-F684
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 245232-20240807-F812
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 245232-20240807-F880
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 245232-20240807-F883
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-08-25Record 245232-20230719-F883
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.45
Facility
Minnesota
National
Minnesota 1.06 · National 0.69
Total nurse hours per resident day4.30
Facility
Minnesota
National
Minnesota 4.19 · National 3.86
Weekend total nurse hours3.77
Facility
Minnesota
National
Minnesota 3.71 · National 3.42
Total nursing staff turnover46%
Facility
Minnesota
National
Minnesota 42% · National 46%
Registered nurse turnover13%
Facility
Minnesota
National
Minnesota 39% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Minnesota | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 1.1% | 5.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 8.0% | 4.0% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 13.2% | 17.1% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.1% | 2.6% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 18.0% | 18.2% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 4.3% | 4.1% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 22.9% | 12.5% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Crosby Senior Services Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Cuyuna Regional Medical Center Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | — | — |
| Berg, Katie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Blank, Kimberly Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Cuyuna Regional Medical Center Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Grams, Jennifer Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Hart, Amy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Larson, Duane Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lindh, Daniel Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Meyer, Mark Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Phs Management, LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Berg, Katie Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Berg, Katie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Berg, Katie Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Blank, Kimberly Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Blank, Kimberly Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Burgstaler, Lori Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Crosby Senior Services Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Cuyuna Range Hospital District Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Cuyuna Regional Medical Center Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Goodwin, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Goodwin, David Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Grams, Jennifer Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hall, Michael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hart, Amy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hart, Amy Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hart, Amy Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Holmgren, Paige Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Horowitz, Joshua Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Kauphusman, David Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Larson, Duane Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lindh, Daniel Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Lindh, Daniel Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lindh, Daniel Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Meyer, Mark Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Meyer, Mark Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Meyer, Mark Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Pederson, Mark Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Phs Management, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Rogers, Gretchen Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Skjeveland, Jamie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Taylor, Bart Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Twigg, Roger Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| U.S. Bank Organization | 5% OR GREATER SECURITY INTEREST | NOT APPLICABLE | — | — |
| U.S. Bank Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
Part of a chain
Presbyterian Homes & Services — 21 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Minnesota.
No county cost figures on file for Crow Wing.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Aicota Health Care Center Aitkin | 10.6 mi | 2026-01-09 | 2170 |
| Aitkin Health Services Aitkin | 11.3 mi | 2026-06-04 | 0322 |
| Good Samaritan Society - Bethany Brainerd | 16.2 mi | 2025-12-04 | 0150 |
| Good Samaritan Society - Woodland Brainerd | 16.8 mi | 2026-02-11 | 021 |
| Cura Of Onamia Onamia | 31.6 mi | 2026-04-23 | 0150 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |