Nursing homeActive
West Hickory Haven
3310 W Commerce Rd, Milford, MI 483802486851400101 certified beds · 65 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
12
since 2023
Deficiencies
40
● 1● 33● 6
Penalties · 3 yrs
$135,784
3 fines
Last survey
2026-06-03
Standard
CMS overall
1 / 5
stars as published by CMS
CMS overall 1/5
Health 1
Staffing 3
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Michigan LARA · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-06-03 | Standard | 030 | CMS-2567 (Care Compare) | — |
| 2026-03-09 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2026-01-20 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2025-10-29 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2025-08-26 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2025-07-24 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-03-13 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2024-12-16 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2024-09-25 | Complaint | 030 | CMS-2567 (Care Compare) | — |
| 2024-04-10 | Complaint | 021 | CMS-2567 (Care Compare) | — |
| 2024-02-07 | Standard | 1121 | CMS-2567 (Care Compare) | — |
| 2023-08-29 | Complaint | 011 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Michigan LARA publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-07-13Record 235262-20260603-F812
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-07-13Record 235262-20260603-F880
F881Implement a program that monitors antibiotic use.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-07-13Record 235262-20260603-F881
F627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-16Record 235262-20260309-F627
F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-16Record 235262-20260309-F628
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2026-01-12Record 235262-20260120-F689
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-09-05Record 235262-20260120-F761
F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-11-25Record 235262-20251029-F604
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-11-25Record 235262-20251029-F609
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-09-12Record 235262-20250826-F689
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-09-12Record 235262-20250826-F580
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-08-29Record 235262-20250724-F584
F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 235262-20250313-F557
F678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 235262-20250313-F678
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 235262-20250313-F689
F849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 235262-20250313-F849
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-14Record 235262-20241216-F758
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-01-14Record 235262-20241216-F812
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-01Record 235262-20240925-F600
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-01Record 235262-20240925-F684
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-01Record 235262-20240925-F689
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-04-30Record 235262-20240410-F600
F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-04-30Record 235262-20240410-F585
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-04-30Record 235262-20240410-F755
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-03-05Record 235262-20240207-F689
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F550
F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F557
F561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F561
F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F644
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F658
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F677
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F684
F692Provide enough food/fluids to maintain a resident's health.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F692
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F758
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F761
F806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F806
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-03-05Record 235262-20240207-F880
F912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.Scope/severity BPaperwork
Environment
Pattern; potential for minimal harm.Corrected 2024-03-05Record 235262-20240207-F912
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2023-09-27Record 235262-20230829-F689
F740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-27Record 235262-20230829-F740
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2025-10-29 | Civil money penalty | $81,480 | CMS · Penalties |
| 2024-04-10 | Civil money penalty | $15,593 | CMS · Penalties |
| 2024-02-07 | Civil money penalty | $38,711 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.56
Facility
Michigan
National
Michigan 0.78 · National 0.69
Total nurse hours per resident day3.97
Facility
Michigan
National
Michigan 3.99 · National 3.86
Weekend total nurse hours3.50
Facility
Michigan
National
Michigan 3.50 · National 3.42
Total nursing staff turnover68%
Facility
Michigan
National
Michigan 44% · National 46%
Registered nurse turnover54%
Facility
Michigan
National
Michigan 39% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Michigan | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 7.6% | 5.1% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.2% | 3.0% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 19.6% | 14.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 5.1% | 1.5% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 14.4% | 10.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 8.4% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 20.8% | 19.4% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Ackerman, Amy Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Ackerman, Ricky Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Baumgarten, Michael Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Baumgarten, Therese Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Peplinski, Sheli Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Peplinski, Todd Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Schade, Jeffery Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Schade, Tamara Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Thompson, Brian Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Thompson, Shelly Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 10% | — | — |
| Ackerman, Ricky Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Muszall, Jennifer Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Samluk, Michael Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Schade, Jeffery Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Thompson, Brian Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Winkels, Kathy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ackerman, Amy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ackerman, Ricky Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ackerman, Ricky Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Baumgarten, Michael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Baumgarten, Therese Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Muszall, Jennifer Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Peplinski, Sheli Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Peplinski, Todd Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Peplinski, Todd Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Peplinski, Todd Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Samluk, Michael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Schade, Jeffery Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Schade, Jeffery Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Schade, Jeffery Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Schade, Tamara Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| The Peplinski Group Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Thompson, Brian Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Thompson, Brian Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Thompson, Brian Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Thompson, Shelly Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| West Hickory Estates, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Winkels, Kathy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
The Peplinski Group — 10 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Michigan.
No county cost figures on file for Oakland.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Medilodge of Milford Milford | 2.9 mi | 2025-09-25 | 0223 |
| Caretel Inns of Brighton Brighton | 7.7 mi | 2026-02-11 | 0272 |
| South Lyon Senior Care and Rehab Center South Lyon | 10.5 mi | 2026-06-15 | 0103 |
| Westlake Health Campus Commerce | 8.5 mi | 2026-01-07 | 0201 |
| The Neighborhoods of White Lake White Lake | 9.0 mi | 2025-05-29 | 040 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |