Nursing homeActive
Maine Veterans Home - Augusta
35 Heroes Way, Augusta, ME 043302076222454108 certified beds · 104 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2023
Deficiencies
12
● 1● 11● 0
Penalties · 3 yrs
—
none on file
Last survey
2025-11-18
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 5
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Maine Division of Licensing and Certification · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-11-18 | Standard | 060 | CMS-2567 (Care Compare) | — |
| 2024-10-23 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2023-01-26 | Standard | 110 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Maine Division of Licensing and Certification publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F580
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F584
F605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F605
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F656
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F684
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-12-19Record 205126-20251118-F812
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-07Record 205126-20241023-F578
F582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-07Record 205126-20241023-F582
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-07Record 205126-20241023-F656
F880Provide and implement an infection prevention and control program.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-07Record 205126-20241023-F880
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-03-03Record 205126-20230126-F578
F641Ensure each resident receives an accurate assessment.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2023-03-02Record 205126-20230126-F641
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.76
Facility
Maine
National
Maine 1.05 · National 0.69
Total nurse hours per resident day6.62
Facility
Maine
National
Maine 4.34 · National 3.86
Weekend total nurse hours5.95
Facility
Maine
National
Maine 3.92 · National 3.42
Total nursing staff turnover33%
Facility
Maine
National
Maine 47% · National 46%
Registered nurse turnover21%
Facility
Maine
National
Maine 40% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Maine | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.0% | 4.3% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 5.9% | 4.1% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 9.5% | 20.2% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.2% | 2.2% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 25.7% | 24.4% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 2.9% | 5.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 9.2% | 17.4% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Anderson, Jacob Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Heersink, Deirdre Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Maine Veterans' Home Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Meader, Melanie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Welch, Katherine Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Anderson, Jacob Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Armstrong, Angela Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Armstrong, Angela Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Brawn, Christine Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Brawn, Christine Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Brooks, Kevin Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Burr, Heather Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Burr, Heather Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Collins, Samuel Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Collins, Samuel Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Gagnon, Rebecca Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Gardner, Christopher Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gardner, Christopher Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Genest, Emil Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Genest, Emil Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Heersink, Deirdre Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Jackson, Diane Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Jackson, Diane Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Klawitter, Brad Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Lagace, Donald Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lagace, Donald Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Miller, Bridget Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Miller, Bridget Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Pooler, Michael Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Pooler, Michael Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Richmond, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Richmond, David Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Sanpedro, Steven Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Sanpedro, Steven Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Schwetz, Julie Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Schwetz, Julie Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Part of a chain
Maine Veterans' Home — 5 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Maine.
No county cost figures on file for Kennebec.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Augusta Center For Health & Rehabilitation, LLC Augusta | 3.4 mi | 2026-05-14 | 0291 |
| Mainegeneral Rehab & Long Term Care - Glenridge Augusta | 3.8 mi | 2026-03-26 | 1160 |
| Mainegeneral Rehab & Long Term Care - Gray Birch Augusta | 4.6 mi | 2026-06-30 | 2190 |
| Lakewood A Continuing Care Center Waterville | 13.5 mi | 2025-12-11 | 4300 |
| Oak Grove Center Waterville | 14.0 mi | 2026-06-04 | 3501 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |