Nursing homeActive
Hilo Benioff Medical Center
1190 Waianuenue Avenue, Hilo, HI 96720808932300052 certified beds · 61 residentsGovernment - StateMedicare and Medicaid
Surveys on file
3
since 2022
Deficiencies
23
● 0● 22● 1
Penalties · 3 yrs
—
none on file
Last survey
2025-02-07
Standard
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 5
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Hawaii Office of Health Care Assurance · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-02-07 | Standard | 0150 | CMS-2567 (Care Compare) | — |
| 2024-01-11 | Standard | 010 | CMS-2567 (Care Compare) | — |
| 2022-10-24 | Standard | 061 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Hawaii Office of Health Care Assurance publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F550
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F584
F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F585
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F600
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F655
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F657
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F677
F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F688
F692Provide enough food/fluids to maintain a resident's health.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F692
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F695
F710Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.Scope/severity DStandard
Staffing
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F710
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F756
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F761
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F880
F943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.Scope/severity FStandard
Abuse & neglect
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-03-24Record 125002-20250207-F943
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-26Record 125002-20240111-F880
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2022-12-16Record 125002-20221024-F689
F551Give the resident's representative the ability to exercise the resident's rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F551
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F656
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F657
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F761
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F804
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-12-16Record 125002-20221024-F842
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.44
Facility
Hawaii
National
Hawaii 1.75 · National 0.69
Total nurse hours per resident day5.34
Facility
Hawaii
National
Hawaii 4.97 · National 3.86
Weekend total nurse hours4.61
Facility
Hawaii
National
Hawaii 4.41 · National 3.42
Total nursing staff turnover31%
Facility
Hawaii
National
Hawaii 36% · National 46%
Registered nurse turnover32%
Facility
Hawaii
National
Hawaii 32% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Hawaii | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 4.0% | 3.4% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.0% | 1.9% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 32.6% | 11.9% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 0.0% | 2.4% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 13.3% | 16.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 2.8% | 4.9% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 13.5% | 9.1% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Hawaii Health Systems Corporation Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Belcher, Daniel Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Brinkman, Daniel Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Farias, Chad Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gomez, Lara Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gray, Jerry Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Ho, Brenda Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Ignacio, Jay Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Kurohara, Randall Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Nunokawa, Clarysse Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Sako, Deanna Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Skruch, Joseph Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Smith, Stephen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Waltjen, Joni Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Wong, Yvonne Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Yamanaka, Rae Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Zelko-Schlueter, Jennifer Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Part of a chain
Hawaii Health Systems Corporation — 7 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Hawaii.
No county cost figures on file for Hawaii.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Yukio Okutsu State Veterans Home Hilo | 0.0 mi | 2024-11-15 | 0201 |
| Hale Anuenue Restorative Care Hilo | 0.0 mi | 2024-02-02 | 0120 |
| Legacy Hilo Rehabilitation & Nursing Center Hilo | 0.9 mi | 2026-02-27 | 0331 |
| Life Care Center Of Hilo Hilo | 2.7 mi | 2026-04-01 | 0131 |
| Honoka'a Hospital & Skilled Nursing Honokaa | 34.1 mi | 2024-11-22 | 0130 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |