Nursing homeActive
New Horizons Care Center
1111 Lane 12, Lovell, WY 82431307548520085 certified beds · 60 residentsGovernment - Hospital districtMedicare and Medicaid
Surveys on file
6
since 2022
Deficiencies
14
● 1● 11● 2
Penalties · 3 yrs
$7,521
1 fine
Last survey
2026-06-10
Complaint
CMS overall
3 / 5
stars as published by CMS
CMS overall 3/5
Health 2
Staffing 5
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Wyoming Healthcare Licensing and Surveys · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-06-10 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2025-04-02 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-01-09 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2024-08-28 | Complaint | 021 | CMS-2567 (Care Compare) | — |
| 2023-10-19 | Standard | 110 | CMS-2567 (Care Compare) | — |
| 2022-08-18 | Standard | 020 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Wyoming Healthcare Licensing and Surveys publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2026-06-11Record 535030-20260610-F600
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-06-26Record 535030-20260610-F580
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-17Record 535030-20250402-F580
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-30Record 535030-20250109-F578
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-30Record 535030-20250109-F677
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-30Record 535030-20250109-F690
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-01-30Record 535030-20250109-F758
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-09-09Record 535030-20240828-F600
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 535030-20240828-F609
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-04Record 535030-20240828-F656
F661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-10-30Record 535030-20231019-F661
F732Post nurse staffing information every day.Scope/severity BPaperwork
Staffing
Pattern; potential for minimal harm.Corrected 2023-10-19Record 535030-20231019-F732
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-09-23Record 535030-20220818-F656
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-09-23Record 535030-20220818-F804
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2024-08-28 | Civil money penalty | $7,521 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.89
Facility
Wyoming
National
Wyoming 0.94 · National 0.69
Total nurse hours per resident day3.60
Facility
Wyoming
National
Wyoming 3.87 · National 3.86
Weekend total nurse hours3.20
Facility
Wyoming
National
Wyoming 3.37 · National 3.42
Total nursing staff turnover34%
Facility
Wyoming
National
Wyoming 52% · National 46%
Registered nurse turnover21%
Facility
Wyoming
National
Wyoming 44% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Wyoming | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.4% | 4.6% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 9.7% | 4.7% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 25.4% | 21.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.2% | 3.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 6.6% | 16.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 5.0% | 5.9% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 15.4% | 15.4% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Caldwell, Troy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Connell, Eric Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| North Big Horn Hospital District Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Caldwell, Troy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Connell, Eric Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Connell, Eric Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Crosby, Brett Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Mathews, Mary Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Morrison, Robert Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Simmons, Benjamin Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Winterholler, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Wyoming.
No county cost figures on file for Big Horn.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Powell Valley Care Center Powell | 19.2 mi | 2025-12-02 | 042 |
| Wyoming Retirement Center Basin | 36.5 mi | 2025-10-24 | 076 |
| Cody Regional Health Long Term Care Center Cody | 39.3 mi | 2026-04-09 | 080 |
| Worland Health and Rehabilitation Worland | 60.5 mi | 2026-04-30 | 093 |
| Laurel Health & Rehabilitation Center Laurel | 61.6 mi | 2026-01-29 | 2381 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |