Nursing homeActive
Pendleton Manor
68 Good Samaritan Drive, Franklin, WV 26807304358232289 certified beds · 85 residentsNon profit - OtherMedicare and Medicaid
Surveys on file
3
since 2022
Deficiencies
24
● 0● 24● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-03-02
Standard
CMS overall
3 / 5
stars as published by CMS
CMS overall 3/5
Health 4
Staffing 4
Quality 1
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · West Virginia OHFLAC · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-03-02 | Standard | 080 | CMS-2567 (Care Compare) | — |
| 2024-05-01 | Standard | 070 | CMS-2567 (Care Compare) | — |
| 2022-08-30 | Standard | 090 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · West Virginia OHFLAC publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F550
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F580
F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F628
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F684
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F689
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F804
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F812
F880Provide and implement an infection prevention and control program.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-04-15Record 515124-20260302-F880
F583Keep residents' personal and medical records private and confidential.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F583
F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F644
F645PASARR screening for Mental disorders or Intellectual DisabilitiesScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F645
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F684
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F689
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F842
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-05-30Record 515124-20240501-F880
F561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F561
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F580
F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F585
F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F607
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F609
F610Respond appropriately to all alleged violations.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F610
F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F623
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F684
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-10-14Record 515124-20220830-F804
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.79
Facility
West Virginia
National
West Virginia 0.73 · National 0.69
Total nurse hours per resident day3.95
Facility
West Virginia
National
West Virginia 3.66 · National 3.86
Weekend total nurse hours3.45
Facility
West Virginia
National
West Virginia 3.17 · National 3.42
Total nursing staff turnover69%
Facility
West Virginia
National
West Virginia 44% · National 46%
Registered nurse turnover50%
Facility
West Virginia
National
West Virginia 42% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | West Virginia | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 8.0% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.0% | 4.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 17.6% | 13.4% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.8% | 1.6% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 15.8% | 14.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 6.7% | 6.3% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 17.7% | 27.0% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Hilling, Stephanie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pendleton Manor, Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bennett, Ann Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Bennett, Ann Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Bowers, Gregory Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Bowers, Gregory Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Harper, Kenneth Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Harper, Marshall Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hevener, Cary Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Hevener, Cary Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hilling, Stephanie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mitchell, Cara Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Pendleton Manor, Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Sites, Patricia Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Sites, Patricia Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Stevens, Karen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Stevens, Karen Individual | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Vandevander, Lynn Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or West Virginia.
No county cost figures on file for Pendleton.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Grant Rehabilitation And Care Center Petersburg | 29.5 mi | 2026-02-11 | 0300 |
| Bridgewater Home , Inc. Bridgewater | 27.7 mi | 2026-01-22 | 0100 |
| Elkins Rehabilitation & Care Center Elkins | 30.5 mi | 2026-03-11 | 0171 |
| Blue Ridge Rehabilitation And Nursing Harrisonburg | 29.7 mi | 2026-05-06 | 0300 |
| Vmrc, Complete Living Care Harrisonburg | 29.3 mi | 2023-03-15 | 000 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |