Nursing homeActive
Friendship Health And Rehab Center
327 Hershberger Rd Nw, Roanoke, VA 240125402652100253 certified beds · 230 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2021
Deficiencies
17
● 0● 17● 0
Penalties · 3 yrs
—
none on file
Last survey
2024-10-29
Standard
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 4
Staffing 3
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Virginia Office of Licensure and Certification · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2024-10-29 | Standard | 050 | CMS-2567 (Care Compare) | — |
| 2022-03-10 | Standard | 050 | CMS-2567 (Care Compare) | — |
| 2021-06-17 | Standard | 070 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Virginia Office of Licensure and Certification publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-11Record 495092-20241029-F584
F679Provide activities to meet all resident's needs.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-11Record 495092-20241029-F679
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-11Record 495092-20241029-F684
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-11Record 495092-20241029-F842
F849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-11Record 495092-20241029-F849
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-04-20Record 495092-20220310-F657
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-04-20Record 495092-20220310-F677
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-04-20Record 495092-20220310-F684
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-04-20Record 495092-20220310-F690
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-04-20Record 495092-20220310-F761
F558Reasonably accommodate the needs and preferences of each resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F558
F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F607
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F609
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F684
F757Ensure each resident’s drug regimen must be free from unnecessary drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F757
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-07-28Record 495092-20210617-F812
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.48
Facility
Virginia
National
Virginia 0.69 · National 0.69
Total nurse hours per resident day3.93
Facility
Virginia
National
Virginia 3.76 · National 3.86
Weekend total nurse hours3.24
Facility
Virginia
National
Virginia 3.29 · National 3.42
Total nursing staff turnover48%
Facility
Virginia
National
Virginia 48% · National 46%
Registered nurse turnover37%
Facility
Virginia
National
Virginia 48% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Virginia | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 4.2% | 4.7% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 4.6% | 3.6% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 19.3% | 14.2% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 0.9% | 1.6% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 21.7% | 14.9% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 5.8% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 13.3% | 20.6% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Friendship Foundation Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Shannon, Charles Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bishop, Nathaniel Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Combs, Glen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Feinour, Edwin Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Grove, Lucian Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hoff, Joseph Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Johnson, Cynda Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lawson, Robert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Mitchell, Cynthia Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Oelschlager, Kathryn Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Sandel, Robert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Shannon, Charles Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Williamson, John Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Virginia.
No county cost figures on file for Roanoke City.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Our Lady Of The Valley Roanoke | 3.1 mi | 2023-08-25 | 000 |
| Star City Rehabilitation And Nursing Roanoke | 3.1 mi | 2025-02-18 | 0310 |
| Springtree Healthcare & Rehab Center Roanoke | 3.2 mi | 2026-03-11 | 0190 |
| Old Southwest Health And Rehabilitation Roanoke | 4.3 mi | 2024-07-16 | 2842 |
| Raleigh Court Health And Rehabilitation Center Roanoke | 4.5 mi | 2024-08-15 | 1100 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |