Nursing homeActive
West Hills Health And Rehab
6801 Middlebrook Pike, Knoxville, TN 379198655887661194 certified beds · 106 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2019
Deficiencies
10
● 0● 8● 2
Penalties · 3 yrs
—
none on file
Last survey
2024-11-15
Standard
CMS overall
3 / 5
stars as published by CMS
CMS overall 3/5
Health 4
Staffing 1
Quality 2
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Tennessee Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2024-11-15 | Standard | 050 | CMS-2567 (Care Compare) | — |
| 2022-02-02 | Standard | 010 | CMS-2567 (Care Compare) | — |
| 2019-03-20 | Standard | 022 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Tennessee Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 445501-20241115-F641
F645PASARR screening for Mental disorders or Intellectual DisabilitiesScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 445501-20241115-F645
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 445501-20241115-F695
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 445501-20241115-F755
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 445501-20241115-F880
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2022-03-05Record 445501-20220202-F677
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity GHarm
Care planningRecords
Isolated; actual harm that is not immediate jeopardy.Corrected 2019-03-22Record 445501-20190320-F656
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2019-03-22Record 445501-20190320-F689
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2019-04-20Record 445501-20190320-F658
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2019-04-05Record 445501-20190320-F880
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.40
Facility
Tennessee
National
Tennessee 0.60 · National 0.69
Total nurse hours per resident day3.41
Facility
Tennessee
National
Tennessee 3.80 · National 3.86
Weekend total nurse hours3.02
Facility
Tennessee
National
Tennessee 3.31 · National 3.42
Total nursing staff turnover77%
Facility
Tennessee
National
Tennessee 49% · National 46%
Registered nurse turnover87%
Facility
Tennessee
National
Tennessee 43% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Tennessee | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.1% | 5.0% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.3% | 3.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 9.8% | 16.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 3.2% | 1.8% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 31.6% | 14.0% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 10.1% | 6.1% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 19.6% | 31.7% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Hillcrest Healthcare Communities Inc Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Bowers, Jonathan Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Dibernardo, Bruce Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Home Federal Bank Of Tennessee Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Lepley, Bonnie Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Whitlock, Kevin Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Whitlock, Kevin Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Tennessee.
No county cost figures on file for Knox.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Legacy Park Health And Rehabilitation Knoxville | 0.8 mi | 2025-08-13 | 0221 |
| Wellpark Health And Rehabilitation Knoxville | 0.8 mi | 2026-05-01 | 0180 |
| Lyonsview Health And Rehabilitation Center Knoxville | 2.4 mi | 2026-05-19 | 061 |
| Nhc Healthcare, Ft Sanders Knoxville | 5.0 mi | 2026-01-22 | 0181 |
| Senator Ben Atchley State Veterans' Home Knoxville | 5.2 mi | 2026-03-11 | 050 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |