Nursing homeActive
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 145345853831700122 certified beds · 115 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
4
since 2021
Deficiencies
19
● 1● 18● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-05-28
Complaint
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 2
Staffing 2
Quality 2
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · New York State Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-05-28 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2025-02-19 | Standard | 080 | CMS-2567 (Care Compare) | — |
| 2023-06-09 | Standard | 060 | CMS-2567 (Care Compare) | — |
| 2021-09-02 | Standard | 120 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · New York State Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Correction not yet recordedRecord 335786-20260528-F609
F610Respond appropriately to all alleged violations.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Correction not yet recordedRecord 335786-20260528-F610
F610Respond appropriately to all alleged violations.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F610
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F656
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F677
F759Ensure medication error rates are not 5 percent or greater.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F759
F760Ensure that residents are free from significant medication errors.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F760
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F880
F919Make sure that a working call system is available in each resident's bathroom and bathing area.Scope/severity EStandard
Environment
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F919
F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.Scope/severity EStandard
Environment
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-15Record 335786-20250219-F921
F692Provide enough food/fluids to maintain a resident's health.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-26Record 335786-20230609-F692
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-26Record 335786-20230609-F695
F791Provide or obtain dental services for each resident.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-26Record 335786-20230609-F791
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-08-24Record 335786-20230609-F812
F836Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-26Record 335786-20230609-F836
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-26Record 335786-20230609-F842
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-10-07Record 335786-20210902-F880
F885Report COVID19 data to residents and families.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2021-10-07Record 335786-20210902-F885
F732Post nurse staffing information every day.Scope/severity BPaperwork
Staffing
Pattern; potential for minimal harm.Corrected 2021-10-07Record 335786-20210902-F732
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.45
Facility
New York
National
New York 0.71 · National 0.69
Total nurse hours per resident day3.55
Facility
New York
National
New York 3.62 · National 3.86
Weekend total nurse hours3.01
Facility
New York
National
New York 3.18 · National 3.42
Total nursing staff turnover60%
Facility
New York
National
New York 40% · National 46%
Registered nurse turnover57%
Facility
New York
National
New York 40% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | New York | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 14.2% | 6.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.3% | 3.1% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 16.3% | 13.7% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.2% | 1.3% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 16.8% | 14.1% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 7.7% | 5.8% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 6.8% | 13.2% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Busari, Samuel Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Nicholas, Nirmala Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Strong Partners Healthsystem, Inc Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Busari, Samuel Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Busari, Samuel Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Garrett, Elizabeth Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Hall, William Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Latella, Robert Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Magee, Robbie Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Mccann, Robert Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Nicholas, Nirmala Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Riordan, Michael Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Strong Partners Healthsystem, Inc Organization | TRUSTEE OF THE SNF | NOT APPLICABLE | — | — |
| Strong Partners Healthsystem, Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Vanstrydonck, Gerald Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Yale, Elizabeth Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Yale, Elizabeth Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or New York.
No county cost figures on file for Monroe.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Penfield Place Penfield | 3.1 mi | 2025-01-31 | 110 |
| The Friendly Home Rochester | 3.1 mi | 2025-12-19 | 0140 |
| Crest Manor Living and Rehabilitation Center Fairport | 3.2 mi | 2026-05-15 | 0222 |
| Fairport Rehabilitation and Nursing Center Fairport | 3.3 mi | 2025-05-13 | 1230 |
| Aaron Manor Rehabilitation and Nursing Center Fairport | 3.4 mi | 2024-10-24 | 060 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |