Nursing homeActive
Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH 03301603224536370 certified beds · 64 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2024
Deficiencies
7
● 1● 6● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-04-22
Standard
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 2
Staffing 4
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · New Hampshire Health Facilities Administration · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-04-22 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2025-03-13 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2024-02-22 | Standard | 120 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · New Hampshire Health Facilities Administration publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.Scope/severity FStandard
Records
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-05-28Record 305016-20260422-F851
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-05-28Record 305016-20260422-F880
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-27Record 305016-20250313-F758
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-04-18Record 305016-20250313-F883
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-04-08Record 305016-20240222-F761
F880Provide and implement an infection prevention and control program.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-04-03Record 305016-20240222-F880
F637Assess the resident when there is a significant change in conditionScope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2024-03-27Record 305016-20240222-F637
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.03
Facility
New Hampshire
National
New Hampshire 0.78 · National 0.69
Total nurse hours per resident day5.23
Facility
New Hampshire
National
New Hampshire 3.90 · National 3.86
Weekend total nurse hours4.96
Facility
New Hampshire
National
New Hampshire 3.47 · National 3.42
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | New Hampshire | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.5% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 9.5% | 4.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 24.8% | 17.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.3% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 24.4% | 22.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 5.0% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 1.9% | 19.0% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Judd, Tracy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Palmieri, Michael Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Citizens Bank Na Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Citizens Funding Corporation Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Gill, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gill, David Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Hatfield, Douglas Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Judd, Tracy Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| New Hampshire Health And Education Facilities Authority Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Palmieri, Michael Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Rankin, Gordon Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Skabo, Sean Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Slepian, Beth Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Slepian, Beth Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Snow Wade, Lisa Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Snow Wade, Lisa Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Sparks, Anna Marie Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Udaloy, John Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Udaloy, John Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Van Beaver, Leo Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Weaver, Suzanne Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or New Hampshire.
No county cost figures on file for Merrimack.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Harris Hill Center, Genesis HealthCare Concord | 2.1 mi | 2026-04-15 | 0151 |
| Presidential Oaks Concord | 2.5 mi | 2026-01-30 | 3130 |
| Pleasant View Center Concord | 2.9 mi | 2026-06-04 | 6401 |
| Epsom Healthcare Center Epsom | 7.7 mi | 2026-03-12 | 0120 |
| Hackett Hill Healthcare Center Manchester | 12.4 mi | 2026-04-24 | 3111 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |