Nursing homeActive
White Oak Manor-Shelby
401 N Morgan Street, Shelby, NC 281507044827326160 certified beds · 112 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
6
since 2023
Deficiencies
18
● 0● 13● 5
Penalties · 3 yrs
$42,972
5 fines · 1 action
Last survey
2026-03-12
Complaint
CMS overall
2 / 5
stars as published by CMS
CMS overall 2/5
Health 2
Staffing 2
Quality 3
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · North Carolina Division of Health Service Regulation · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-03-12 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2025-08-28 | Standard | 020 | CMS-2567 (Care Compare) | — |
| 2025-07-23 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2024-10-21 | Complaint | 030 | CMS-2567 (Care Compare) | — |
| 2024-05-23 | Standard | 061 | CMS-2567 (Care Compare) | — |
| 2023-02-28 | Standard | 012 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · North Carolina Division of Health Service Regulation publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Correction not yet recordedRecord 345171-20260312-F689
F641Ensure each resident receives an accurate assessment.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-09-17Record 345171-20250828-F641
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-09-17Record 345171-20250828-F656
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-08-28Record 345171-20250723-F689
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-08-28Record 345171-20250723-F550
F677Provide care and assistance to perform activities of daily living for any resident who is unable.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 345171-20241021-F677
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 345171-20241021-F880
F882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 345171-20241021-F882
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-06-21Record 345171-20240523-F689
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F550
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F656
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F658
F679Provide activities to meet all resident's needs.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F679
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F755
F809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-21Record 345171-20240523-F809
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity JHarm
Abuse & neglect
Isolated; immediate jeopardy to resident health or safety.Corrected 2023-03-24Record 345171-20230228-F600
F610Respond appropriately to all alleged violations.Scope/severity JHarm
Abuse & neglect
Isolated; immediate jeopardy to resident health or safety.Corrected 2023-03-24Record 345171-20230228-F610
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-03-24Record 345171-20230228-F686
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2026-03-12 | Civil money penalty | $10,868 | CMS · Penalties |
| 2025-07-23 | Civil money penalty | $11,700 | CMS · Penalties |
| 2025-07-23 | Civil money penalty | $3,931 | CMS · Penalties |
| 2025-07-23 | Civil money penalty | $3,931 | CMS · Penalties |
| 2025-07-23 | Denial of payment for new admissions Payment denial for 34 days, from 2025-08-14 | — | CMS · Penalties |
| 2024-05-23 | Civil money penalty | $12,542 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.43
Facility
North Carolina
National
North Carolina 0.61 · National 0.69
Total nurse hours per resident day3.43
Facility
North Carolina
National
North Carolina 3.83 · National 3.86
Weekend total nurse hours3.02
Facility
North Carolina
National
North Carolina 3.40 · National 3.42
Total nursing staff turnover63%
Facility
North Carolina
National
North Carolina 49% · National 46%
Registered nurse turnover33%
Facility
North Carolina
National
North Carolina 46% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | North Carolina | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.9% | 5.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.1% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 8.2% | 14.0% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 0.9% | 2.3% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 26.2% | 15.6% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 3.8% | 7.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 30.2% | 21.3% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Clark, Kevin Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Flatt, Stephen Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Forsey, Gregory Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Higby, Michelle Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Kidd, Brian Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lombardo, Crystal Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Abernathy, James Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Adams, Robert Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Adams, Robert Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Adams, William Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Blackrock Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Clark, Kevin Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Flatt, Ben Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Flatt, Ben Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Flatt, Stephen Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Flatt, Stephen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Flatt, Stephen Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | NOT APPLICABLE | — | — |
| Forsey, Gregory Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hassan, Emil Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Kidd, Brian Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Kidd, Brian Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Kidd, Brian Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Laroche, Richard Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Lombardo, Crystal Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mccreary, Josh Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Mccreary, Josh Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Morgan Stanley Institutional Advisors LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Piercey, Lisa Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Trail, Sandra Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
Part of a chain
National Healthcare Corporation — 69 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or North Carolina.
No county cost figures on file for Cleveland.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Cleveland Pines Shelby | 1.5 mi | 2025-11-18 | 0100 |
| Peak Resources- Shelby Grover | 10.5 mi | 2026-02-11 | 0100 |
| Carolina Care Health and Rehabilitation Cherryville | 10.8 mi | 2026-04-16 | 180 |
| White Oak Manor-Kings Mountain Kings Mountain | 11.1 mi | 2025-08-12 | 0111 |
| Peak Resources-Cherryville Cherryville | 12.5 mi | 2026-07-16 | 1160 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |