Nursing homeActive
Sunterra Springs Independence
19200 E 37th Terrace S, Independence, MO 64057816335300838 certified beds · 37 residentsFor profit - Limited Liability companyMedicare
Surveys on file
5
since 2021
Deficiencies
22
● 0● 22● 0
Penalties · 3 yrs
—
none on file
Last survey
2025-02-10
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 3
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Missouri Department of Health & Senior Services · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-02-10 | Standard | 030 | CMS-2567 (Care Compare) | — |
| 2024-12-10 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2023-12-26 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2023-06-08 | Standard | 0100 | CMS-2567 (Care Compare) | — |
| 2021-09-29 | Standard | 070 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Missouri Department of Health & Senior Services publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F699Provide care or services that was trauma informed and/or culturally competent.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-27Record 265864-20250210-F699
F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.Scope/severity DStandard
Staffing
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-27Record 265864-20250210-F725
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-27Record 265864-20250210-F880
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-15Record 265864-20241210-F686
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-02Record 265864-20231226-F761
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F578
F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F607
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F655
F661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F661
F678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F678
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F684
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F695
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F698
F847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F847
F848Provide a neutral and fair arbitration process and agree to arbitrator and venue.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-07-21Record 265864-20230608-F848
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F580
F602Protect each resident from the wrongful use of the resident's belongings or money.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F602
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F609
F610Respond appropriately to all alleged violations.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F610
F678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F678
F730Observe each nurse aide's job performance and give regular training.Scope/severity EStandard
Staffing
Pattern; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F730
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2021-11-12Record 265864-20210929-F755
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.97
Facility
Missouri
National
Missouri 0.46 · National 0.69
Total nurse hours per resident day4.11
Facility
Missouri
National
Missouri 3.43 · National 3.86
Weekend total nurse hours3.57
Facility
Missouri
National
Missouri 3.02 · National 3.42
Total nursing staff turnover65%
Facility
Missouri
National
Missouri 56% · National 46%
Registered nurse turnover67%
Facility
Missouri
National
Missouri 48% · National 43%
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Gatherum, Jason Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Stephens, Elena Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Stevens, Gary Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Tadakamalla, Malathi Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ball Ventures LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ball, Allen Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ball, Connie Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bangerte, Nathan Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bangerte, Nathan Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Bangerter, Dee Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bangerter, Edward Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bangerter, Edward Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Bangerter, Johnathan Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Bangerter, Johnathan Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bv Operations LLC. Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bv Pac Holdings LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Bv Pac Holdings LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Darby, Megan Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Dlb Legacy LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Dlb Legacy LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Gatherum, Jason Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Hansen, Kent Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Neves, Courtney Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Owens, Jon Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Rmc Enterprises LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Rmc Enterprises LLC Organization | DIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Rmce Operations LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Rocky Mountain Care LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Shrader, Richard Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Snowball, Kelly Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Stephens, Elena Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Tadakamalla, Malathi Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Sunterra Springs — 4 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Missouri.
No county cost figures on file for Jackson.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Villages Of Jackson Creek Independence | 0.5 mi | 2026-01-22 | 0311 |
| Monterey Park Rehabilitation & Health Care Center Independence | 1.3 mi | 2025-11-18 | 0180 |
| Ignite Medical Resort Blue Springs Blue Springs | 1.5 mi | 2025-04-24 | 0110 |
| Abode Health And Wellness Center Independence | 2.0 mi | 2026-05-14 | 0531 |
| Rehabilitation Center Of Independence, The Independence | 2.5 mi | 2026-01-27 | 0221 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |