Nursing homeActive
Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street, North Muskegon, MI 49445231744164139 certified beds · 36 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
5
since 2023
Deficiencies
18
● 0● 16● 2
Penalties · 3 yrs
—
1 action
Last survey
2025-12-04
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 3
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Michigan LARA · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-12-04 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2025-03-28 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2024-10-16 | Standard | 040 | CMS-2567 (Care Compare) | — |
| 2024-03-11 | Complaint | 011 | CMS-2567 (Care Compare) | — |
| 2023-10-03 | Standard | 070 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Michigan LARA publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-01-21Record 235522-20251204-F658
F759Ensure medication error rates are not 5 percent or greater.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-21Record 235522-20251204-F759
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-01-21Record 235522-20251204-F812
F880Provide and implement an infection prevention and control program.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-01-21Record 235522-20251204-F880
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2025-04-24Record 235522-20250328-F689
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 235522-20241016-F656
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 235522-20241016-F658
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 235522-20241016-F761
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-15Record 235522-20241016-F880
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-04-03Record 235522-20240311-F689
F679Provide activities to meet all resident's needs.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-08Record 235522-20240311-F679
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F578
F676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F676
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F689
F692Provide enough food/fluids to maintain a resident's health.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F692
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F756
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F812
F849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-11-09Record 235522-20231003-F849
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2024-03-11 | Denial of payment for new admissions Payment denial for 34 days, from 2024-04-04 | — | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.55
Facility
Michigan
National
Michigan 0.78 · National 0.69
Total nurse hours per resident day3.59
Facility
Michigan
National
Michigan 3.99 · National 3.86
Weekend total nurse hours3.22
Facility
Michigan
National
Michigan 3.50 · National 3.42
Total nursing staff turnover52%
Facility
Michigan
National
Michigan 44% · National 46%
Registered nurse turnover43%
Facility
Michigan
National
Michigan 39% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Michigan | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 10.2% | 5.1% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.0% | 3.0% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 17.0% | 14.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 4.0% | 1.5% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 6.7% | 10.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 0.0% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 8.6% | 19.4% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Atrium Centers, LLC Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Albright Ross, Susan Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Anderson, Curt Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Atrium Centers Management LLC Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Cherry, Jill Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Johnson, Cindy Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Kramer, Tina Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Methric, John Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Smalley, Daniel Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Steenhagen, Kathryn Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Williams, Calandra Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Albright Ross, Susan Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Amicus Capital Holdings Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Amicus Capital Holdings, Inc. Employee Stock Ownership Trust Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Amicus Properties LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Anderson, Curt Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Bailey, Essel Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Broad River Rehabilitation Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Cherry, Jill Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Finney, Donald Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Forvis Mazars LLP Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Johnson, Cindy Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Johnson, Cindy Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Kramer, Tina Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Leaderstat Ltd Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lockhart, Dennis Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lockhart, Dennis Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Methric, John Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Methric, John Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Ocs Real Estate Holdings LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Omnicare LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Paredes, Miguel Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Plante & Moran Pllc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Rocca, Michael Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Smalley, Daniel Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Steenhagen, Kathryn Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Williams, Calandra Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Atrium Centers — 26 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Michigan.
No county cost figures on file for Muskegon.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Harbor Terrace Senior Living Muskegon | 2.6 mi | 2026-03-11 | 070 |
| Lake Woods Nursing & Rehabilitation Center Muskegon | 3.8 mi | 2026-04-15 | 0344 |
| Optalis Health & Rehabilitation of Muskegon Muskegon | 4.1 mi | 2026-05-28 | 1431 |
| Roosevelt Park Nursing and Rehabilitation Communit Muskegon | 4.9 mi | 2026-04-02 | 1490 |
| Christian Care Nursing Center Muskegon | 5.0 mi | 2026-04-29 | 0342 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |