Nursing homeActive
South Cove Manor Nursing & Rehabilitation Center
288 Washington Street, Quincy, MA 021696174230590141 certified beds · 136 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
3
since 2023
Deficiencies
16
● 1● 15● 0
Penalties · 3 yrs
—
none on file
Last survey
2025-09-09
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 5
Staffing 4
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Massachusetts Department of Public Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-09-09 | Standard | 000 | CMS-2567 (Care Compare) | — |
| 2024-07-31 | Standard | 070 | CMS-2567 (Care Compare) | — |
| 2023-05-26 | Standard | 180 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Massachusetts Department of Public Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F656
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F658
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F689
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F695
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F756
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F758
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-08-29Record 225514-20240731-F883
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F580
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F656
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F658
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity EStandard
Care planningFalls
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F689
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F695
F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F758
F808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F808
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-15Record 225514-20230526-F880
F641Ensure each resident receives an accurate assessment.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2023-06-15Record 225514-20230526-F641
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.64
Facility
Massachusetts
National
Massachusetts 0.65 · National 0.69
Total nurse hours per resident day3.63
Facility
Massachusetts
National
Massachusetts 3.86 · National 3.86
Weekend total nurse hours3.39
Facility
Massachusetts
National
Massachusetts 3.48 · National 3.42
Total nursing staff turnover14%
Facility
Massachusetts
National
Massachusetts 38% · National 46%
Registered nurse turnover25%
Facility
Massachusetts
National
Massachusetts 43% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Massachusetts | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 0.8% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 3.5% | 3.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 8.2% | 21.4% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.5% | 1.8% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 7.2% | 16.4% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 1.9% | 5.1% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 7.5% | 19.5% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Chen, Li Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Graves, William Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Stevenson, John Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Symbria Rehab, Inc. Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bowler, Marianne Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Cambridge Savings Bank Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Cambridge Savings Bank Organization | 5% OR GREATER SECURITY INTEREST | NOT APPLICABLE | — | — |
| Cambridge Savings Bank Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Chang, Hemmie Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Chang, Hemmie Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Chen, Li Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Chen, Li Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Cheng, Philip Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Chin, May Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Chin, Thomas Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Daley, Lisa Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Elkerton, Stanley Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Graves, William Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Graves, William Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hanson, Scott Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Hanson, Scott Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lai, Leonard Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Law, Ho Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Law, Ho Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lui, Richard Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Luo, Xu Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| O'sullivan, Heather Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Porter Securities Inc II Organization | 5% OR GREATER SECURITY INTEREST | NOT APPLICABLE | — | — |
| Qu, Jason Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Rose, Alice Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Schlichte, Eric Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Schlichte, Helen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Stevenson, John Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Symbria Rehab, Inc. Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ting, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Wong, Olivia Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Yee, Hon Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Massachusetts.
No county cost figures on file for Norfolk.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Hancock Park Rehabiliation And Nursing Center Quincy | 0.7 mi | 2025-12-04 | 0160 |
| Regalcare At Quincy Quincy | 1.0 mi | 2025-04-08 | 1231 |
| John Scott House Nursing & Rehabilitation Center Braintree | 2.2 mi | 2026-01-15 | 0120 |
| Royal Braintree Nursing And Rehabilitation Center Braintree | 2.2 mi | 2026-02-11 | 1190 |
| Pope Nursing Home Weymouth | 2.4 mi | 2025-04-22 | 0160 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |