Nursing homeActive
West Side House LTC Facility
35 Fruit Street, Worcester, MA 01609978361503291 certified beds · 51 residentsFor profit - CorporationMedicare and Medicaid
Surveys on file
4
since 2023
Deficiencies
13
● 1● 12● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-03-30
Standard
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 5
Staffing 4
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Massachusetts Department of Public Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-03-30 | Standard | 000 | CMS-2567 (Care Compare) | — |
| 2024-12-30 | Standard | 130 | CMS-2567 (Care Compare) | — |
| 2024-11-06 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2023-09-07 | Standard | 080 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Massachusetts Department of Public Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-24Record 225500-20241230-F604
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-01-24Record 225500-20241230-F812
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-01-24Record 225500-20241230-F880
F641Ensure each resident receives an accurate assessment.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2025-01-24Record 225500-20241230-F641
F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-04Record 225500-20241106-F607
F637Assess the resident when there is a significant change in conditionScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F637
F679Provide activities to meet all resident's needs.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F679
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F756
F759Ensure medication error rates are not 5 percent or greater.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F759
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-10-04Record 225500-20230907-F812
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F842
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-09-29Record 225500-20230907-F883
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.47
Facility
Massachusetts
National
Massachusetts 0.65 · National 0.69
Total nurse hours per resident day4.26
Facility
Massachusetts
National
Massachusetts 3.86 · National 3.86
Weekend total nurse hours3.79
Facility
Massachusetts
National
Massachusetts 3.48 · National 3.42
Total nursing staff turnover50%
Facility
Massachusetts
National
Massachusetts 38% · National 46%
Registered nurse turnover70%
Facility
Massachusetts
National
Massachusetts 43% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Massachusetts | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.5% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.9% | 3.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 65.4% | 21.4% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.9% | 1.8% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.5% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 15.6% | 16.4% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 3.5% | 5.1% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 35.3% | 19.5% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Essex Group Management Corp Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Picone, Scott Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Romano, Frank Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Romano, Katelyn Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Romano, Kyle Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Semaan, Rita Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Baker Tilly Advisory Group, LP Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Baker Tilly Us LLP Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Boston Helpdesk, Inc. Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Connectone Bank Organization | 5% OR GREATER SECURITY INTEREST | NOT APPLICABLE | — | — |
| Connectone Bank Organization | 5% OR GREATER MORTGAGE INTEREST | NOT APPLICABLE | — | — |
| Essex Group Management Corp Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Essex Group Staffing Company Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Picone, Scott Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Romano, Frank Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Romano, Frank Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Romano, Frank Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Romano, Katelyn Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Romano, Kyle Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Semaan, Rita Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Elder Services — 6 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Massachusetts.
No county cost figures on file for Worcester.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Lutheran Rehabilitation And Skilled Care Center Worcester | 0.5 mi | 2025-12-22 | 000 |
| St Mary Health Care Center Worcester | 0.7 mi | 2026-04-14 | 2241 |
| Worcester Rehabilitation & Health Care Center Worcester | 1.6 mi | 2025-10-21 | 0391 |
| St Francis Rehabilitation & Nursing Center Worcester | 1.5 mi | 2025-11-24 | 0114 |
| Vantage at Worcester LLC Worcester | 1.7 mi | 2026-05-21 | 1196 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |