Nursing homeActive
Reservoir Center For Health & Rehabilitation, The
400 Bolton Street, Marlborough, MA 017523392241189144 certified beds · 133 residentsFor profit - Limited Liability companyMedicare and Medicaid
Surveys on file
4
since 2023
Deficiencies
28
● 2● 26● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-01-13
Standard
CMS overall
3 / 5
stars as published by CMS
CMS overall 3/5
Health 3
Staffing 4
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Massachusetts Department of Public Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-01-13 | Standard | 170 | CMS-2567 (Care Compare) | — |
| 2024-10-15 | Complaint | 040 | CMS-2567 (Care Compare) | — |
| 2024-10-02 | Standard | 1120 | CMS-2567 (Care Compare) | — |
| 2023-07-11 | Standard | 030 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Massachusetts Department of Public Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F558Reasonably accommodate the needs and preferences of each resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F558
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F584
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F658
F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F693
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F698
F744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F744
F865Have a plan that describes the process for conducting QAPI and QAA activities.Scope/severity EStandard
Records
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-02-13Record 225326-20260113-F865
F636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2026-02-13Record 225326-20260113-F636
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-08Record 225326-20241015-F580
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-08Record 225326-20241015-F655
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-08Record 225326-20241015-F698
F760Ensure that residents are free from significant medication errors.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-08Record 225326-20241015-F760
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F550
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F580
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F656
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F657
F660Plan the resident's discharge to meet the resident's goals and needs.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F660
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F690
F697Provide safe, appropriate pain management for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F697
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F698
F742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F742
F760Ensure that residents are free from significant medication errors.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F760
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F761
F880Provide and implement an infection prevention and control program.Scope/severity EStandard
Infection control
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-11-04Record 225326-20241002-F880
F646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2024-11-04Record 225326-20241002-F646
F698Provide safe, appropriate dialysis care/services for a resident who requires such services.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-08-02Record 225326-20230711-F698
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-08-02Record 225326-20230711-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-08-02Record 225326-20230711-F812
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.63
Facility
Massachusetts
National
Massachusetts 0.65 · National 0.69
Total nurse hours per resident day3.95
Facility
Massachusetts
National
Massachusetts 3.86 · National 3.86
Weekend total nurse hours3.54
Facility
Massachusetts
National
Massachusetts 3.48 · National 3.42
Total nursing staff turnover34%
Facility
Massachusetts
National
Massachusetts 38% · National 46%
Registered nurse turnover21%
Facility
Massachusetts
National
Massachusetts 43% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Massachusetts | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 5.5% | 4.2% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 2.4% | 3.4% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 22.0% | 21.4% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.8% | 1.8% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 10.0% | 16.4% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 4.6% | 5.1% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 23.3% | 19.5% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Idumwonyi, Eghosa Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Shaller, Caitlin Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bokow, Barry Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Bokow, Barry Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Bokow, Barry Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| David, Albert Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Geffner, Ira Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Gilmartin, Thomas Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Gilmartin, Thomas Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Gluck, Robert Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Idumwonyi, Eghosa Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lobell, Jonah Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Lowinger, Ben Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Lowinger, Joseph Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Marvin Ostreicher Family Trust 2012 Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Meridian Capital Foundation Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Mso Associates LLC Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| National Health Care Associates Inc Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ostreicher, David Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ostreicher, Marc Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ostreicher, Marvin Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ostreicher, Marvin Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Ostreicher, Susan Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Preferred Therapy Solutions, LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Procare Ltc Holding LLC Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Schoor, Kalman Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Shaller, Caitlin Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Shaya-Mograby, Moshe Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Steg, Yitzchok Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Susan Ostreicher Family Trust 2012 Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Ventas Nhv Fund Organization | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
| Weinstock, Abraham Individual | INDIRECT OWNERSHIP INTEREST | NOT APPLICABLE | — | — |
Part of a chain
National Health Care Associates — 42 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Massachusetts.
No county cost figures on file for Middlesex.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Marlborough Hills Rehabilitation & Health Care Cen Marlborough | 2.1 mi | 2026-06-16 | 1282 |
| Alliance Health At Marie Esther Marlborough | 2.6 mi | 2025-09-05 | 051 |
| Whittier Westborough Transitional Care Unit Westborough | 5.8 mi | 2025-05-02 | 060 |
| Beaumont Rehab & Skilled Nursing Ctr - Westboro Westborough | 6.1 mi | 2026-03-18 | 3211 |
| Westborough Healthcare Westborough | 6.7 mi | 2026-02-25 | 0250 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |