Nursing homeActive
Village Health Care at The Glen
403 E. Flournoy Lucas, Shreveport, LA 711153182133500126 certified beds · 100 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
11
since 2023
Deficiencies
26
● 0● 25● 1
Penalties · 3 yrs
$12,735
1 fine
Last survey
2026-06-24
Complaint
CMS overall
1 / 5
stars as published by CMS
CMS overall 1/5
Health 1
Staffing 3
Quality 3
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Louisiana Department of Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-06-24 | Complaint | 030 | CMS-2567 (Care Compare) | — |
| 2026-03-16 | Complaint | 021 | CMS-2567 (Care Compare) | — |
| 2025-05-15 | Standard | 080 | CMS-2567 (Care Compare) | — |
| 2025-02-12 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-09-04 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2024-08-06 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-06-24 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-05-08 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-04-11 | Standard | 030 | CMS-2567 (Care Compare) | — |
| 2023-12-19 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2023-05-10 | Standard | 020 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Louisiana Department of Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-07-28Record 195533-20260624-F578
F692Provide enough food/fluids to maintain a resident's health.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-08-05Record 195533-20260624-F692
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-07-28Record 195533-20260624-F695
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity GHarm
Abuse & neglect
Isolated; actual harm that is not immediate jeopardy.Corrected 2026-01-22Record 195533-20260316-F600
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-24Record 195533-20260316-F656
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-04-24Record 195533-20260316-F689
F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F604
F605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F605
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F641
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F656
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-03Record 195533-20250515-F686
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F695
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F761
F908Keep all essential equipment working safely.Scope/severity EStandard
Environment
Pattern; no actual harm, potential for more than minimal harm.Corrected 2025-06-23Record 195533-20250515-F908
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-03-27Record 195533-20250212-F689
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-10-04Record 195533-20240904-F684
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-04Record 195533-20240904-F689
F700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-19Record 195533-20240806-F700
F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Scope/severity EStandard
Abuse & neglect
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-08-02Record 195533-20240624-F604
F697Provide safe, appropriate pain management for a resident who requires such services.Scope/severity EStandard
Care planning
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-06-13Record 195533-20240508-F697
F637Assess the resident when there is a significant change in conditionScope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-24Record 195533-20240411-F637
F640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.Scope/severity EStandard
Care planningRecords
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-24Record 195533-20240411-F640
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-05-24Record 195533-20240411-F812
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-31Record 195533-20231219-F609
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-23Record 195533-20230510-F658
F678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-06-23Record 195533-20230510-F678
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2026-03-16 | Civil money penalty | $12,735 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.23
Facility
Louisiana
National
Louisiana 0.30 · National 0.69
Total nurse hours per resident day4.19
Facility
Louisiana
National
Louisiana 3.73 · National 3.86
Weekend total nurse hours3.97
Facility
Louisiana
National
Louisiana 3.18 · National 3.42
Total nursing staff turnover34%
Facility
Louisiana
National
Louisiana 48% · National 46%
Registered nurse turnover43%
Facility
Louisiana
National
Louisiana 42% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Louisiana | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 4.5% | 5.6% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 2.4% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 18.0% | 22.7% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 2.2% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 30.0% | 17.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 3.2% | 5.2% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 23.7% | 23.2% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| The Glen Retirement System Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Burns, Dee Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| The Glen Retirement System Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Williams, Debra Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Bolton, Michael Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Bolton, Michael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Burns, Dee Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Burns, Dee Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Dockendorf, Noreen Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Dockendorf, Noreen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Fuller, Jeanne Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Fuller, Jeanne Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Greer, Michelle Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Hernandez, Robert Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mcgowen, Cheryl Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mcgowen, Cheryl Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Rice, Barbara Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Rice, Barbara Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Simmons, Marla Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Simmons, Marla Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Terry, Barbara Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Terry, Barbara Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| The Glen Retirement System Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Washington, Allison Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Washington, Allison Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Westmoreland, Marti Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Westmoreland, Marti Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Williams, Cynthia Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Williams, Cynthia Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Williams, Debra Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Williams, Debra Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Williams, Joann Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Williams, Joann Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Louisiana.
No county cost figures on file for Caddo.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Live Oak Shreveport | 0.9 mi | 2025-06-25 | 0110 |
| Heritage Manor Of Stratmore Nursing & Rehab Ctr Shreveport | 1.8 mi | 2026-05-20 | 070 |
| Spring Lake Skilled Nursing And Rehabilitation Shreveport | 2.0 mi | 2025-12-03 | 0100 |
| Garden Park Nursing & Rehab CTR, LLC Shreveport | 2.7 mi | 2025-09-10 | 0120 |
| Booker T. Washington Skilled Nursing and Rehabilit Shreveport | 3.0 mi | 2026-06-09 | 0140 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |