Nursing homeActive
Arcadia Retirement Residence
1434 Punahou Street, Honolulu, HI 96822808941094191 certified beds · 85 residentsNon profit - CorporationMedicare
Surveys on file
5
since 2022
Deficiencies
37
● 0● 35● 2
Penalties · 3 yrs
$12,854
1 fine
Last survey
2025-11-21
Complaint
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 5
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Hawaii Office of Health Care Assurance · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-11-21 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-10-04 | Standard | 060 | CMS-2567 (Care Compare) | — |
| 2024-09-06 | Complaint | 040 | CMS-2567 (Care Compare) | — |
| 2023-11-03 | Standard | 0121 | CMS-2567 (Care Compare) | — |
| 2022-12-22 | Standard | 0121 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Hawaii Office of Health Care Assurance publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-30Record 125014-20251121-F550
F552Ensure that residents are fully informed and understand their health status, care and treatments.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-11-22Record 125014-20241004-F552
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-22Record 125014-20241004-F578
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-22Record 125014-20241004-F657
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-11-22Record 125014-20241004-F812
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-11-08Record 125014-20241004-F842
F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.Scope/severity DStandard
Environment
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-31Record 125014-20241004-F921
F553Allow resident to participate in the development and implementation of his or her person-centered plan of care.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-09-13Record 125014-20240906-F553
F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-14Record 125014-20240906-F585
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-11Record 125014-20240906-F609
F777Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-11Record 125014-20240906-F777
F697Provide safe, appropriate pain management for a resident who requires such services.Scope/severity GHarm
Care planning
Isolated; actual harm that is not immediate jeopardy.Corrected 2023-12-15Record 125014-20231103-F697
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F550
F551Give the resident's representative the ability to exercise the resident's rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F551
F558Reasonably accommodate the needs and preferences of each resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F558
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F580
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity EStandard
Dignity & rights
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F584
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F641
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F655
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F656
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F657
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F761
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F842
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-12-15Record 125014-20231103-F880
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity JHarm
Care planningFalls
Isolated; immediate jeopardy to resident health or safety.Corrected 2023-02-11Record 125014-20221222-F689
F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F578
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F584
F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F604
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F609
F622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F622
F625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F625
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F656
F732Post nurse staffing information every day.Scope/severity DStandard
Staffing
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F732
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity EStandard
Medication
Pattern; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F812
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F880
F908Keep all essential equipment working safely.Scope/severity FStandard
Environment
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-02-11Record 125014-20221222-F908
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2023-11-03 | Civil money penalty | $12,854 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.60
Facility
Hawaii
National
Hawaii 1.75 · National 0.69
Total nurse hours per resident day4.61
Facility
Hawaii
National
Hawaii 4.97 · National 3.86
Weekend total nurse hours4.18
Facility
Hawaii
National
Hawaii 4.41 · National 3.42
Total nursing staff turnover25%
Facility
Hawaii
National
Hawaii 36% · National 46%
Registered nurse turnover18%
Facility
Hawaii
National
Hawaii 32% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Hawaii | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 3.0% | 3.4% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 4.6% | 1.9% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 10.5% | 11.9% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 0.0% | 2.4% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 20.4% | 16.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 3.1% | 4.9% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 0.8% | 9.1% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Central Union Church Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Arcadia Elder Services Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lai, Vivian Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Miyazaki, Shannon Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Okamoto, Lauren Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Pliszka, Heidi Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Schulberg, Suzie Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Arcadia Elder Services Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Bunn, Andrew Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Bunn, Andrew Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Chang, Corlis Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Chang, Corlis Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Koehl, Albert Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Koehl, Albert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Lai, Vivian Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Lai, Vivian Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Magana, Raoul Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Magana, Raoul Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Miyazaki, Shannon Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Okamoto, Lauren Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Pliszka, Heidi Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Popham, David Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Popham, David Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Reichhardt, Laura Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Reichhardt, Laura Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Reinker, Kent Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Reinker, Kent Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Sayin, Lucas Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Sayin, Lucas Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Schulberg, Suzie Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Schulberg, Suzie Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Sinnaduray, Rushan Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Sinnaduray, Rushan Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Zorn, Martin Individual | MANAGING CONTROL - GOVERNING BODY | NOT APPLICABLE | — | — |
| Zorn, Martin Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Hawaii.
No county cost figures on file for Honolulu.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Islands Skilled Nursing & Rehabilitation Honolulu | 0.3 mi | 2025-04-30 | 0421 |
| Oahu Care Facility Honolulu | 0.3 mi | 2026-05-20 | 0361 |
| Hale Ola Kino By Arcadia Hon | 0.5 mi | 2025-02-21 | 0150 |
| Hale Nani Rehabilitation And Nursing Center Honolulu | 0.8 mi | 2026-05-01 | 0921 |
| Kalakaua Gardens Honolulu | 0.9 mi | 2026-02-20 | 0212 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |