Nursing homeActive
Westminster Village Health
1175 Mckee Road, Dover, DE 19904302744352775 certified beds · 55 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
5
since 2023
Deficiencies
33
● 1● 30● 2
Penalties · 3 yrs
$30,494
2 fines
Last survey
2025-12-16
Standard
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 3
Staffing 5
Quality 2
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Delaware Division of Health Care Quality · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-12-16 | Standard | 0120 | CMS-2567 (Care Compare) | — |
| 2025-10-08 | Complaint | 001 | CMS-2567 (Care Compare) | — |
| 2024-10-31 | Standard | 160 | CMS-2567 (Care Compare) | — |
| 2024-09-16 | Complaint | 020 | CMS-2567 (Care Compare) | — |
| 2023-11-01 | Standard | 0101 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Delaware Division of Health Care Quality publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F580
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F609
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F656
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F658
F692Provide enough food/fluids to maintain a resident's health.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F692
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F695
F757Ensure each resident’s drug regimen must be free from unnecessary drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F757
F773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F773
F775Keep complete, dated laboratory records in the resident's record.Scope/severity DStandard
Records
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F775
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F812
F883Develop and implement policies and procedures for flu and pneumonia vaccinations.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F883
F919Make sure that a working call system is available in each resident's bathroom and bathing area.Scope/severity FStandard
Environment
Widespread; no actual harm, potential for more than minimal harm.Corrected 2026-01-22Record 085032-20251216-F919
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity JHarm
Care planningFalls
Isolated; immediate jeopardy to resident health or safety.Corrected 2025-10-01Record 085032-20251008-F689
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F641
F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F657
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F684
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F690
F803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.Scope/severity DStandard
Food & nutrition
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F803
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-12-09Record 085032-20241031-F812
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity CPaperwork
Medication
Widespread; potential for minimal harm.Corrected 2024-12-09Record 085032-20241031-F756
F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-02Record 085032-20240916-F607
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-10-02Record 085032-20240916-F609
F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Scope/severity JHarm
Abuse & neglect
Isolated; immediate jeopardy to resident health or safety.Corrected 2022-12-16Record 085032-20231101-F600
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F641
F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F644
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F686
F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F688
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity DStandard
Care planningFalls
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F689
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F690
F730Observe each nurse aide's job performance and give regular training.Scope/severity DStandard
Staffing
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F730
F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Scope/severity FStandard
Medication
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F756
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F761
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2024-01-03Record 085032-20231101-F812
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2025-10-08 | Civil money penalty | $14,901 | CMS · Penalties |
| 2023-11-01 | Civil money penalty | $15,593 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day1.18
Facility
Delaware
National
Delaware 0.97 · National 0.69
Total nurse hours per resident day4.33
Facility
Delaware
National
Delaware 4.35 · National 3.86
Weekend total nurse hours3.95
Facility
Delaware
National
Delaware 3.89 · National 3.42
Total nursing staff turnover35%
Facility
Delaware
National
Delaware 41% · National 46%
Registered nurse turnover33%
Facility
Delaware
National
Delaware 41% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Delaware | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 1.8% | 3.5% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 4.9% | 3.2% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 5.3% | 10.7% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.0% | 2.1% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 16.6% | 12.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 5.6% | 5.4% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 5.9% | 21.8% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Phi Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Birdsall, James Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Bowser, Nicole Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Chottiner, Lawrence Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Davis, Danny Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Elliott, Brenda Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Goldstein, Terry Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hoffman, Cynthia Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Kelly, Sharon Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Kinard, Joseph Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Kinard, Joseph Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Krieger, Daniel Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Mcalister, Dyan Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Paxton, Stuart Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Reimann, Susan Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Reimann, Susan Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Rhodes, Cheryl Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Scott, William Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Seibert, Joseph Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Shropshire, Jennifer Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Stone, Robyn Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Vinette-Clay, Melissa Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Wickline, Beverly Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
Part of a chain
Presbyterian Senior Living — 11 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Delaware.
No county cost figures on file for Kent.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Cadia Rehabilitation Capitol Dover | 0.5 mi | 2026-01-27 | 0292 |
| Complete Care At Silver Lake LLC Dover | 0.8 mi | 2026-01-23 | 1281 |
| Center At Eden Hill, LLC Dover | 1.8 mi | 2026-05-22 | 0110 |
| Bay Terrace Rehabilitation And Health Center Dover | 3.0 mi | 2026-04-23 | 1352 |
| Evergreen Post Acute Smyrna | 6.2 mi | 2026-05-11 | 1497 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |