Nursing homeActive
Pilgrim Manor
52 Missionary Rd, Cromwell, CT 06416860635551160 certified beds · 54 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
5
since 2019
Deficiencies
16
● 1● 14● 1
Penalties · 3 yrs
$12,048
1 fine
Last survey
2025-05-01
Complaint
CMS overall
5 / 5
stars as published by CMS
CMS overall 5/5
Health 4
Staffing 5
Quality 5
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · Connecticut Department of Public Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2025-05-01 | Complaint | 040 | CMS-2567 (Care Compare) | — |
| 2024-05-24 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2024-04-23 | Standard | 051 | CMS-2567 (Care Compare) | — |
| 2020-01-31 | Standard | 130 | CMS-2567 (Care Compare) | — |
| 2019-03-07 | Standard | 010 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · Connecticut Department of Public Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-05-22Record 075306-20250501-F550
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-05-22Record 075306-20250501-F609
F610Respond appropriately to all alleged violations.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-05-22Record 075306-20250501-F610
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-05-22Record 075306-20250501-F656
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-06-14Record 075306-20240524-F656
F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Scope/severity GHarm
Care planningFalls
Isolated; actual harm that is not immediate jeopardy.Corrected 2024-05-16Record 075306-20240423-F689
F655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedScope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-16Record 075306-20240423-F655
F658Ensure services provided by the nursing facility meet professional standards of quality.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-16Record 075306-20240423-F658
F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-16Record 075306-20240423-F684
F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-16Record 075306-20240423-F686
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-16Record 075306-20240423-F695
F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2020-02-28Record 075306-20200131-F609
F610Respond appropriately to all alleged violations.Scope/severity DStandard
Abuse & neglect
Isolated; no actual harm, potential for more than minimal harm.Corrected 2020-02-28Record 075306-20200131-F610
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2020-02-28Record 075306-20200131-F656
F640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.Scope/severity BPaperwork
Care planningRecords
Pattern; potential for minimal harm.Corrected 2020-02-28Record 075306-20200131-F640
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity EStandard
Food & nutrition
Pattern; no actual harm, potential for more than minimal harm.Corrected 2019-03-27Record 075306-20190307-F812
Penalties & enforcement
| Date | Action | Amount | Source |
|---|---|---|---|
| 2024-04-23 | Civil money penalty | $12,048 | CMS · Penalties |
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.86
Facility
Connecticut
National
Connecticut 0.69 · National 0.69
Total nurse hours per resident day3.94
Facility
Connecticut
National
Connecticut 3.73 · National 3.86
Weekend total nurse hours3.66
Facility
Connecticut
National
Connecticut 3.37 · National 3.42
Total nursing staff turnover38%
Facility
Connecticut
National
Connecticut 37% · National 46%
Registered nurse turnover23%
Facility
Connecticut
National
Connecticut 39% · National 43%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | Connecticut | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.0% | 4.0% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 1.6% | 3.5% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 5.5% | 17.8% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 1.1% | 1.5% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 19.4% | 18.0% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 8.5% | 6.5% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 22.2% | 17.6% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Covenant Living Communities & Services Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Covenant Living Communities & Services Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Holt, Jody Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Aagaard, Jon Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Christensen, Pamela Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Cunliffe, Terri Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Cunliffe, Terri Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Eastburg, Mark Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Erickson, David Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Espinosa, Marc Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hodgkinson, Donald Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Holt, Jody Individual | W-2 MANAGING EMPLOYEE | NOT APPLICABLE | — | — |
| Holt, Jody Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Manlove, Matt Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Oxendale, Roger Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Stante, Marlene Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Vining, Anne Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
Part of a chain
Covenant Living — 15 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or Connecticut.
No county cost figures on file for Capitol.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Autumn Lake Healthcare At Cromwell Cromwell | 0.6 mi | 2026-04-02 | 4161 |
| Portland Care & Rehab Centre, INC Portland | 1.9 mi | 2026-03-10 | 081 |
| Water's Edge Center For Health & Rehabilitation Middletown | 3.2 mi | 2026-03-25 | 1284 |
| Wadsworth Glen Health Care And Rehabilitation Cent Middletown | 3.4 mi | 2025-08-11 | 2240 |
| John L. Levitow Health Care Center Rocky Hill | 3.6 mi | 2025-02-25 | 070 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |