Nursing homeActive
Plymouth Village
819 Salem Drive, Redlands, CA 92373909793123348 certified beds · 43 residentsNon profit - CorporationMedicare and Medicaid
Surveys on file
4
since 2023
Deficiencies
23
● 0● 23● 0
Penalties · 3 yrs
—
none on file
Last survey
2026-05-28
Complaint
CMS overall
4 / 5
stars as published by CMS
CMS overall 4/5
Health 4
Staffing 4
Quality 4
Star ratings as published by CMS · CMS’s caveats
Survey history
Source: CMS · California Department of Public Health · data as of 2026-08-01| Date | Kind | Deficiencies | Official record | Archived PDF |
|---|---|---|---|---|
| 2026-05-28 | Complaint | 010 | CMS-2567 (Care Compare) | — |
| 2025-06-19 | Standard | 060 | CMS-2567 (Care Compare) | — |
| 2024-04-26 | Standard | 070 | CMS-2567 (Care Compare) | — |
| 2023-03-10 | Standard | 090 | CMS-2567 (Care Compare) | — |
Counts by class: paperwork · standard · harm.
Deficiencies
CMS · California Department of Public Health publishes each citation’s tag, official description and scope/severity letter. The surveyor’s written findings are in the Statement of Deficiencies (CMS-2567) for each survey, linked above.
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2026-06-04Record 055914-20260528-F842
F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F550
F695Provide safe and appropriate respiratory care for a resident when needed.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F695
F759Ensure medication error rates are not 5 percent or greater.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F759
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F812
F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F842
F880Provide and implement an infection prevention and control program.Scope/severity FStandard
Infection control
Widespread; no actual harm, potential for more than minimal harm.Corrected 2025-07-10Record 055914-20250619-F880
F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F693
F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.Scope/severity FStandard
Staffing
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F726
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F755
F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F761
F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F804
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F812
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2024-05-20Record 055914-20240426-F880
F558Reasonably accommodate the needs and preferences of each resident.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F558
F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Scope/severity DStandard
Dignity & rights
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F584
F641Ensure each resident receives an accurate assessment.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F641
F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Scope/severity DStandard
Care planningRecords
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F656
F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.Scope/severity DStandard
Care planning
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F690
F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.Scope/severity DStandard
Medication
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F755
F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Scope/severity FStandard
Food & nutrition
Widespread; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F812
F880Provide and implement an infection prevention and control program.Scope/severity DStandard
Infection control
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F880
F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.Scope/severity DStandard
Environment
Isolated; no actual harm, potential for more than minimal harm.Corrected 2023-04-18Record 055914-20230310-F921
Staffing
CMS Payroll-Based Journal · PBJ, as published Aug 2026 · explainerRN hours per resident day0.32
Facility
California
National
California 0.67 · National 0.69
Total nurse hours per resident day4.53
Facility
California
National
California 4.52 · National 3.86
Weekend total nurse hours4.02
Facility
California
National
California 4.09 · National 3.42
Total nursing staff turnover27%
Facility
California
National
California 37% · National 46%
Quality measures
CMS MDS quality measures · 2025Q2-2026Q1 · definitions| Measure | Facility | California | National |
|---|---|---|---|
| Percentage of long-stay residents with pressure ulcers lower is better | 2.2% | 4.3% | 4.6% |
| Percentage of long-stay residents experiencing one or more falls with major injury lower is better | 0.0% | 1.6% | 3.2% |
| Percentage of long-stay residents who received an antipsychotic medication lower is better | 2.2% | 12.0% | 15.4% |
| Percentage of long-stay residents with a urinary tract infection lower is better | 3.5% | 1.2% | 1.6% |
| Percentage of long-stay residents who were physically restrained lower is better | 0.0% | 0.4% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased lower is better | 5.3% | 10.2% | 13.9% |
| Percentage of long-stay residents who lose too much weight lower is better | 2.1% | 4.0% | 5.2% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication lower is better | 12.9% | 13.7% | 19.5% |
Figures verbatim from CMS, with the state and national figures from the same release. The direction that counts as better is CMS’s own and is stated on every row.
Ownership
As reported to CMS (Provider Enrollment)| Entity | Role | Interest | Since | Registry |
|---|---|---|---|---|
| Humangood Norcal Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | — | — |
| Humangood Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | — | — |
| Cochrane, John Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Davis, Victoria Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Drake, Brett Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ghassemi, Bethany Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Harrison, Michael Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Humangood Norcal Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Humangood Socal Organization | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Lopez, Jessica Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Mcdonald, Andrew Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Nassar, Mohamed Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Ogus, Daniel Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Vangelisto, Gwen Individual | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE | — | — |
| Baker Tilly Us LLP Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Baker, Judith Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Battison, William Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Brown, Herman Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Christopherson, Joanne Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Cochrane, John Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Cochrane, John Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Davis, Victoria Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Drake, Brett Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Feller, Irene Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Ghassemi, Bethany Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Griffith, Alan Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Hansen Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Harrison, Michael Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Holmes, Michelle Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Humangood Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Humangood Norcal Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Humangood Socal Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Kelley, Albert Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Kelley, Albert Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mcdonald, Andrew Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Mcdonald, Andrew Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Nassar, Mohamed Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Ogus, Daniel Individual | CORPORATE OFFICER | NOT APPLICABLE | — | — |
| Roth, Sharon Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| U.S. Bank Organization | 5% OR GREATER SECURITY INTEREST | NOT APPLICABLE | — | — |
| U.S. Bank Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Vangelisto, Gwen Individual | CORPORATE DIRECTOR | NOT APPLICABLE | — | — |
| Vangelisto, Gwen Individual | ADP OF THE SNF | NOT APPLICABLE | — | — |
| Washington Federal Organization | ADP OF THE SNF | NOT APPLICABLE | — | — |
Part of a chain
Humangood — 17 facilities
Ownership as reported to CMS/state. CMS ownership data has known gaps; merges between entities are published only after human review.
Cost context
County figures from public surveys. Not this facility’s price. Nursing-home rates are not published by CMS or California.
No county cost figures on file for San Bernardino.
Nearby nursing homes
| Facility | Distance | Last survey | Deficiencies · 3 yrs |
|---|---|---|---|
| Highland Care Center of Redlands Redlands | 0.6 mi | 2026-06-11 | 1300 |
| Madison Grove Post Acute Redlands | 1.8 mi | 2026-03-03 | 0151 |
| Redlands Healthcare Center Redlands | 1.8 mi | 2026-04-23 | 0140 |
| Redlands Comm Hosp D/p Snf Redlands | 1.8 mi | 2025-12-04 | 090 |
| Brookside Healthcare Center Redlands | 2.3 mi | 2024-10-25 | 0170 |
Watch this facility
One email when a new survey, harm-class deficiency, penalty, Special Focus change or ownership change is recorded. Nothing else, ever.
Sources & provenance
| Section | Agency · dataset | Retrieved |
|---|---|---|
| Facility, ratings | CMS Provider Data · Nursing Home Provider Information | 2026-08-01 |
| Surveys | CMS · Survey Summary | 2026-08-01 |
| Deficiencies | CMS · Health Deficiencies (CMS-2567 findings via Care Compare) | 2026-08-01 |
| Penalties | CMS · Penalties | 2026-08-01 |
| Staffing | CMS · Payroll-Based Journal (PBJ, as published Aug 2026) | 2026-08-01 |
| Quality measures | CMS · MDS Quality Measures | 2026-08-01 |
| Ownership | CMS · Ownership | 2026-08-01 |